Floor Porter

Hyatt Hotels Corporation; City Of London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Join a vibrant team as a Floor Porter at Andaz London Liverpool Street, where you'll contribute to creating memorable experiences for guests while maintaining the hotel's standard of excellence. Enjoy benefits like complimentary stays, discounts, and ongoing learning opportunities within a supportive and diverse environment focused on personal growth.

Benefits

12 complimentary nights a year across Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages

Uniform provided and laundered

Headspace membership

Continuous learning and development opportunities

Qualifications

• Responsible for maintaining high cleaning standards in guest areas.
• Must be punctual and adhere to grooming standards.
• Ability to follow procedures for key and device signing.

Responsibilities

• Ensure all rooms/tasks completed at the end of the shift.
• Maintain cleanliness around the hotel, including staircases and corridors.
• Assist housekeeping management with tasks as directed.

Skills

Punctuality

Attention to detail

Teamwork

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Floor Porter at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Floor Porter:

• To be punctual for duties, dressed in accordance with the hotel grooming standard, observing at all times the highest care and attention.
• To follow all key and device signing procedures and take responsibility for assigned keys.
• To be responsible for the daily task list and ensuring all rooms/tasks are completed at the end of the shift.
• To read and sign the housekeeping handover book noting any special requirements for the day ahead.
• To ensure that the guest is always addressed by their correct name / title.
• To count, split linen evenly to all cupboards on the bedroom floors and Health Club.
• To remove all soiled and marked bed linen from all linen cupboards and place them safely down the linen chute, following the established procedure.
• To receive and store all Housekeeping supplies according to stock levels and established policies and procedures.
• To ensure all storage cupboards on the guest floors are properly stocked and are kept neat and tidy at all times.
• To be responsible for the cleaning, maintaining and vacuuming of staircases, corridors, storage areas and all other associated areas, ensuring all food trays, trolleys, dead flowers and rotten fruit are removed from the area and put in the service lift, keeping the corridors free from debris at all times.
• To be responsible for removing all empty bottles and rubbish from alllift areas
• To spot all carpets for stains and marks in all guest areas and bedrooms as requested.
• To twin or double a room as required by the Housekeeping Management.
• To assist the Room Attendants and Housekeeping Management Team in the changing of valances and soft furnishings as directed .

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for thisFloor Porterrole and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.

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