Floor Manager

AllSaints; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Wardrobe allowance

Team commission

Employee discount

25 days holiday increasing to 28 after

Wellbeing and lifestyle support

Job summary

AllSaints Trafford, Manchester invites a Floor Manager to lead our stylist teams and deliver an exceptional brand experience for customers on the shop floor and online. You will motivate staff, drive sales targets and maintain the store's vibrant AllSaints identity within Selfridges Trafford.

You will coach team members, manage customer queries across channels, and ensure the store upholds brand standards with energy, resilience and excellent service every day.

Qualifications

• Passion for fashion and brand ambassador.
• Strong targets and deadlines mindset.
• Deep knowledge of store operations and reporting.
• Adept with digital systems and customer service tools.

Responsibilities

• Spend the day on the busy shop floor, guiding stylists and ensuring top customer experience.
• Lead the team, coach stylists, and respond to first-line customer inquiries via online channels.
• Collaborate with experience team leaders to manage KPIs and SLAs for online support.
• Inspire customers and staff with product knowledge to showcase best-sellers and brand story.
• Plan floor layouts and rotas to maximise sales and store performance.

Skills

Fashion knowledge

Leadership

Customer service

Store operations

Communication

Job description

Selfridges Trafford, Manchester, England, United Kingdom

THE ALLSAINTS TEAM

At AllSaints, we are in the business of feelings—making our customers feel cool and confident. Connected by attitude, creativity, and independence, we believe the wearer completes the look. Behind our effortless, character-filled designs is a global team bridging raw authenticity with high-fashion design.

Driven by Britishness as our foundation and London as our inspiration, we are entering a bold new era from September 1st, anchored by a complete brand relaunch under Creative Director Aaron Esh. Bringing a sharp, contemporary edge to our iconic aesthetic, Esh’s vision reinvents our signature pieces for a modern global audience. Grounded in substance over spectacle, we take risks, experiment, and build lifetime staples meant to be lived in, kept forever, and passed on.

Creative Director Aaron Esh says “I’m interested in character. I want people to see someone and think, ‘they are very AllSaints.’ That’s when a brand has a true identity.”

If you want to shape this next chapter, we’d love to talk.

THE ROLE

As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.

We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.

The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

WHAT WILL I BE DOING?

• The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
• You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
• You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
• Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
• You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
• Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
• Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
• Create and implement floor plans and rotas independently, setting the store up for success for the day

WHAT SKILLS DO I NEED?

• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
• Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
• You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
• Natural affinity in learning new systems and processes in a digital environment
• Honest, trustworthy and dependable - you live by our brand values
• A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
• A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

ABOUT THE LOCATION

Our concession in Selfridges, Trafford Manchester has been open since 2005 and usually trades from 10:00am - 22:00pm (subject to seasonal change). Our store receives a high footfall, keeping our team very busy. Our team is a chatty bunch who enjoy learning about one another and our customers. Store Location. Approximately a 20 minute journey from Manchester Piccadilly station.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team commission scheme
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.