Floor Manager - Permanent - London

SÉZANE; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Sézane is seeking a Floor Manager for our London store. The role is full-time and reports to the Store Manager, with a focus on delivering a unique customer experience, leading the team, and upholding the brand image.

You will plan schedules, coach staff, monitor sales, and ensure operational excellence in line with Sézane standards while fostering a positive, collaborative work environment in a bustling London retail setting.

Qualifications

• Passionate about retail and customer service.
• Experience in leading a team and guiding others.
• Agile, proactive, and bubbly personality.

Responsibilities

• Ensure a unique customer experience within the apartment by prioritizing customers and offering personalized service.
• Lead and develop the team, plan monthly schedules, and monitor progress toward goals.
• Uphold Sézane brand image through dress code, presentation, and merchandising standards.
• Oversee store operations including stock, returns, exchanges, and end-of-day procedures.
• Collaborate cross-functionally with other teams and contribute to store events and campaigns.

Skills

Leadership

Team development

Customer service

Merchandising

Store operations

Cash handling

Job description

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you! We are seeking the talents of a Floor Manager (M/F) to contribute to the next chapter of Sézane’s journey. The position is based in one of our London stores. It is a full-time permanent contract.

Reporting to the Store Manager, your missions will be the following:

Ensuring a unique customer experience within your apartment:

• Make the customer the priority of the apartment ;
• Guarantee a personalized welcome to all our customers and optimal customer service ;
• Show proactivity, expertise, and passion ;
• Direct solutions for both apartment and web (omnichannel approach) ;
• Use the various Sezane & Octobre communication channels to develop your product knowledge ;
• Act as a role model by sharing your expertise with your team to help them develop their interpersonal skills and improve sales;
• Provide constructive recommendations and suggestions to your Store Director as part of a continuous improvement approach;
• Ensure the safety of people and property.

Manage and develop your team:

• Lead your team by motivating them and creating a positive and harmonious work environment;
• Foster collaboration within the team and between managers;
• Onboard and integrate new team members;
• Plan field operations (monthly schedules) and ensure execution and follow-up of daily planning;
• Guide and support each team member’s development by setting clear goals and monitoring progress;
• Provide clear direction and ensure team members have the necessary resources;
• Develop skills to meet Customer Service and Brand Image standards;
• Identify high-potential employees, recruit and train, and establish succession plans with the Store Director;
• Demonstrate managerial courage when supporting team members through challenges;
• Share and circulate information effectively;
• Maintain a 360° vision: continually optimize your team’s organization as part of a continuous improvement approach.

Ensuring the brand image:

• Ensure teams properly embody the brand (Dress code/Attitude) ;
• Maintain the apartment's good appearance ;
• Participate in collection implementation and ensure its follow-up ;
• Ensure merchandising standards are maintained throughout the day ;
• Ensure commercial opportunities are maximized through effective store management;
• Follow fashion trends and monitor competitors;
• Coordinate or contribute to the planning of in-store marketing events.

Be accountable for operations and efficiency:

• Have a strong command of Sezane’s policies, standards, and procedures;
• Apply and ensure compliance with operational processes, particularly stock management through regular cycle counts and cash register procedures (e.g. end-of-day closing);
• Manage specific processes such as returns, exchanges, and reservations;
• Oversee replenishment organization and deliveries (push flows);
• Ensure compliance with procedures regarding cash flow management and controlling;
• Make sure all technical equipment is operational (cash registers, scanners, back-office tools), and report and follow up on any malfunctions;
• Prepare and verify cash floats, perform cash pickups, and ensure end-of-day routines are properly followed;
• Train team members on the use of cash registers, related procedures, and best practices to deliver an optimal customer experience;
• Actively work to prevent shrinkage, administrative errors, and any financial losses.

Requirements:

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ;
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;
• You are skilled at supporting and developing your team members to ensure optimal customer service ;
• We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.

Do you recognize yourself in this description and wish to join the Sezane adventure?

Then wait no longer!