Floor Manager - Gunwharf Quays

ALLSAINTS Retail Limited; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in fashion retail seeks a Floor Manager for their Portsmouth outlet. This role involves motivating the team, delivering exceptional customer service, and managing store operations. Candidates should have a passion for fashion and strong leadership skills, aiming to create a vibrant shopping experience for customers.

Benefits

Generous wardrobe allowance

Team commission scheme

Employee discounts for friends and family

Up to 33 days of leave after one year

Access to health benefits

Life assurance and gym discounts

Qualifications

• Strong organization and resilience.
• Confident leadership that inspires the team.
• Ability to meet challenging targets.

Responsibilities

• Support the brand leader and store manager.
• Lead and motivate the stylist team.
• Manage daily store operations and KPIs.

Skills

Passion for fashion

Leadership skills

Knowledge of store operations

Ability to learn digital systems

Customer care

Job description

Portsmouth, England, United Kingdom, Permanent

We're a global brand made up of a diverse mix of talented people across various roles. Our products are designed in-house and produced by a select group of suppliers and artisans worldwide, adhering to sustainable standards.

We are embarking on an exciting new chapter and are looking for new team members eager to contribute to our growth.

The role

As a Floor Manager, you will support the brand leader and store manager in motivating your team to deliver an exceptional brand experience to our customers.

You will view your store as a community hub for AllSaints fans and customers, who may shop in-store, online, or through partnerships. Your role includes supporting in delivering excellent in-store and online service, providing leadership and support to stylist team members, and responding to customer inquiries via our online system.

The position requires strong organization, resilience, enthusiasm, and determination to ensure a consistently excellent customer experience and that the store best represents the AllSaints brand.

Leadership of the stylist team will be a key part of your role, involving coaching and motivating team members to succeed, meet sales targets, and provide exceptional service that makes customers feel valued.

What will I be doing?

• Spending most of your day on the busy shop floor, trading with stylist teams, and ensuring all processes run smoothly to provide the best customer experience.
• Leading and supporting stylist team members with customer queries across various channels, including emails, chats, and calls.
• Collaborating with our customer experience team to manage KPIs and SLAs for online support.
• Being an ambassador for our products, inspiring both in-store and online customers and your team.
• Ensuring products are showcased effectively, following guidelines, and highlighting best-sellers to enhance the brand experience.
• Managing daily store operations and team deployment, supporting your team with coaching and development.
• Working with the management team to exceed store targets and KPIs.
• Handling people matters such as return-to-work interviews, performance reviews, and investigations.
• Creating and implementing floor plans and rotas to set the store up for success each day.

What skills do I need?

• A passion for fashion and being an enthusiastic ambassador for AllSaints.
• Tenacity and a winning mentality, aiming high with challenging targets.
• Knowledge of store operations, reporting tools, and understanding customer needs.
• Ability to learn new digital systems quickly.
• Trustworthiness, honesty, and alignment with brand values.
• A caring approach towards customers, team, and safety, committed to the brand’s success.
• Confident leadership skills that inspire and motivate your team.

About the location

Our outlet in Gunwharf Quays, Portsmouth, has been open since 2013, trading from 10:00 am to 7:00 pm (seasonally adjusted). We are a dedicated, hardworking, and close-knit team that enjoys bonding over football, travel, and Netflix. The store is about a 15-minute journey from Portsmouth & Southsea station.

What we stand for

The Customer is the Boss: We work as one team to serve our customers' best interests.

One Team: We encourage idea-sharing and collaboration.

We Do What We Say We Will: We set clear goals and work towards them.

We Are Responsible: We understand our impact and act positively for the future.

• A generous wardrobe allowance for daily work wear.
• Potential to earn more through our team commission scheme.
• A disability-friendly, certified employer.
• Employee discounts for friends and family.
• Up to 33 days of leave after one year (including bank holidays), increasing with service.
• Access to health benefits such as dental plans, virtual GP, and wellbeing support.
• Additional benefits including life assurance, gym discounts, mental health support, and more.

#WeAreAllSaints

We aim to build diverse teams and foster an inclusive environment where everyone feels valued and empowered to contribute. We are committed to equal opportunity employment and welcome applicants regardless of background or identity. If you need support or adjustments during your application, please contact us.