Supervisor (Full Time) - Hackett London Gunwharf Quays

Hackett Ltd; Portsmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Supervisor to enhance customer experience and brand representation. In this dynamic role, you will leverage your sales skills and attention to detail to achieve store objectives while creating a welcoming environment for customers. Join a diverse team that values creativity and quality, and enjoy numerous career growth opportunities and attractive perks. If you have a flair for fashion and a commitment to exceptional service, this position is your chance to shine in a supportive and inspiring workplace.

Benefits

Stylish Uniform Provided

Staff Discounts

Monthly Commission System

Career Growth Opportunities

Access to Perkbox

Life Assurance

Team Building Activities

Cost Effective Commuting Options

Free Courses

Exclusive Event Invitations

Qualifications

• 2+ years of experience in retail with a focus on customer service.
• Must have tailoring experience and strong sales skills.

Responsibilities

• Resolve customer inquiries and exceed expectations in the store.
• Maintain store image and manage transactions efficiently.

Skills

Sales Skills

Customer Service

Attention to Detail

Tailoring Experience

Teamwork

Education

Training Cycle

Job description

At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.

If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.

What we are looking for:

We are looking for a Supervisor to create a memorable brand experience for our customers, transmitting enthusiastically the passion for the brand, and helping them to find what they are looking for with a kind and helpful attitude. As well as to achieve the store's objectives and to keep the shop properly ordered and up to date with the necessary products.

Your mission:
Contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.

What we offer:

Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here's what you can look forward to:

• To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
• Uniform: Enjoy a stylish and professional uniform provided by the company.
• Discounts: We offer a staff discount across all AWWG brands in Europe 
• Commissions: a monthly commission system where the more you sell, the more you earn. 
• Career Growth Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
• Access to Perkbox: Gain access to Perkbox, an exclusive platform offering various perks and discounts.
• Life assurance.

And many other benefits such as team building and engagement, cost effective commuting options, free courses on a variety of topics and fields through our platform, or exclusive invitations for our events in collaboration with our brand partners!

What will your objectives be?

• Resolve customer inquiries and exceed expectations in the store.
• Serve multiple clients using standard procedures.
• Manage transactions at the cash register with precision and efficiency.
• Know, understand and demonstrate an updated and complete knowledge of the product.
• Reach personal / store sales goals taking into account the KPIs of the store.

Image of the store

• Maintain the store according to the image of the company.
• Keep the stock room and accessories room organised.
• Keep stock loss to a minimum.
• Replenish in a timely manner.

Professional behavior

• Comply with the company's dress code.
• Participate and contribute in informative and staff meetings.
• Develop and maintain good working relationships with all colleagues, including line management.
• Advise and help train other staff members.
• Observe and work within the health and safety guidelines.
• Be a good ambassador for the brand.

Store management

• Open and close the store when necessary.
• Administrative management.

Requirements

What you need to succeed in this role:

• At least 2 years of experience in this field
• Tailoring experience is a must.
• Training cycle.
• Additional languages would be desirable although not essential.