Floor Manager

Aqua Restaurant Group; Greater London; On-site; GBP 26,000 - 40,000; Full time

Benefits offered by this job

Dine discounts

Birthday leave

Training & development

Wagestream access

Break meals

Gym discount

Lunch & Learn

Refer a friend £500

Job summary

Aqua Restaurant Group in London is seeking a Floor Manager to support the Restaurant Manager in guiding the floor team and ensuring a warm welcome and exceptional service for every guest.

You will lead by example, train and brief the team on service procedures, and maintain clear communication with senior management to deliver smooth service on busy shifts. We offer generous benefits including venue discounts, birthday leave, ongoing training, Wagestream access, and staff meals.

Qualifications

• Lead by example to guide the floor team and ensure guests receive a warm welcome and exceptional service.
• Strong communication with senior management to execute service standards on busy shifts.
• Coach and train staff on procedures, manuals, and daily duties.

Responsibilities

• Support the Restaurant Manager in running the floor operation.
• Ensure team follows service procedures and keeps up-to-date with manuals.
• Maintain guest focus and smooth floor flow during service.

Skills

Floor management

Guest service

Team leadership

Training staff

Operational excellence

Job description

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

As our Floor Manager, you will be supporting the Restaurant Manager in guiding the floor team and running a smooth operation.

Where are we located?

Aqua Shard brings the essence of modern London with inventive, British cuisine and carefully crafted cocktails to Level 31 of The Shard.

We serve lunch, afternoon tea, dinner and brunch against a backdrop of stunning panoramic views of London.

What we bring to the table:

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks - Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Support Office perk
• Share the Talent: Bring a friend on board and get £500

Your day at Aqua:

• Lead by example: Support the floor team, ensuring every guest receives a warm welcome and exceptional service
• Support the team: Make sure your team is familiar with service procedures, updated employee manuals, and provide necessary training. Your effort will ensure the reception team can confidently deal with guest queries and daily duties
• Operational excellence & communication: maintain effective communication between the team and senior management so that everything is excellently executed

You will be paid £12.71 per hour. In addition, you can be a part of the venue’s Tronc system, which may give you up to £6.59 extra per hour. The Tronc system is managed by the Tronc Master.

Where there is water, there is life & where there is life, you will find us!

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.