Floor Manager

Sodexo Ltd; Greater London; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Mental health support platform access

Employee Assistance Programme

Wellbeing app access

Sodexo Discounts Scheme

Salary Finance benefits

Retirement Plan

Death-in-Service benefit

Career development tools

Cycle to Work

Volunteering opportunities

Flexible work environment

Competitive compensation

Full training and protective uniform

Job summary

Sodexo Ltd is seeking a Floor Manager for our premium members club at Fulham Pier in London. You will lead front-of-house operations, supervise a high-performing service team, and ensure personalised, luxury service during all interactions.

The role requires strong leadership, the ability to manage events and peak periods, and a commitment to health, safety and immaculate presentation. You will collaborate with kitchen and bar teams to deliver seamless experiences for members.

Qualifications

• Experience in managing front-of-house operations in premium or members-only settings.
• Strong leadership and team development abilities.
• Excellent interpersonal and guest service communication skills.

Responsibilities

• Supervise front-of-house operations to deliver personalised, high-end service.
• Lead, train and motivate the service team to maintain luxury standards.
• Monitor the club environment to ensure a welcoming, immaculate setting.
• Handle member requests, complaints and requirements with discretion and speed.
• Collaborate with Lighthouse Social Manager to implement service standards.
• Coordinate with kitchen, events and bar teams for smooth service during regular hours and events.

Skills

Front-of-house management

Premium/members-only service

Leadership

Team training

Communication

Job description

£28,000 to £33,000 per annum, Plus service charge

40hrs / 5 over 7 days

Job Introduction

Join us at Sodexo Live! as we elevate the guest experience at one of London's most exclusive new destinations. We're looking for a dynamic and service-driven

Floor Manager to lead front-of-house operations within our premium members club at

Fulham Pier. In this pivotal role, you'll be the face of exceptional hospitality guiding a high-performing team, creating unforgettable moments for our members, and ensuring every interaction reflects the luxury and exclusivity of the Lighthouse Social. If you're passionate about delivering world-class service in a fast-paced, elegant environment, this is your opportunity to shine.

What You'll Do:

• Supervise all front-of-house operations, ensuring that members receive personalised and exceptional service during all interactions.
• Lead, train, and motivate the service team to maintain the highest standards of service and hospitality.
• Monitor the club’s environment, ensuring that it is welcoming, clean, and reflective of the club’s exclusive status.
• Handle member requests, complaints, and special requirements with discretion, ensuring that all issues are resolved swiftly and effectively.
• Work with the Lighthouse Social Manager to implement service procedures and standards that elevate the member experience.
• Collaborate with the kitchen, events, and bar teams to ensure seamless coordination and delivery of service during both regular service hours and special events.
• Manage staffing levels during service, ensuring efficient team deployment while controlling labour costs.
• Ensure that all health, safety, and hygiene standards are adhered to, maintaining a safe and elegant environment for members.
• Assist in organising and managing exclusive events for members, ensuring smooth execution and a memorable experience for attendees.

What You Bring:

• Proven experience in managing front-of-house operations, ideally within a premium or members-only setting.
• Strong leadership and team management skills, with the ability to train, develop, and motivate a front-of-house team.
• Excellent communication and interpersonal skills, with a focus on providing personalised, high-quality service to guests.
• Ability to handle high-pressure situations while maintaining a calm and professional demeanour, particularly during high-volume events.
• Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards.
• Flexibility to work during peak periods, including weekends, evenings, and matchdays, as required

What we offer:

Working with Sodexo is more than a job; it's a chance tobe part of something greater. You'll belong in a company and team that values you foryou;you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.

Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.

Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.

The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.

Money Insights and financial benefits via the Salary Finance Platform.

Save for your future by becoming a member of the Sodexo Retirement Plan

A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo

Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.

Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.

Flexible and dynamic work environment

Competitive compensation

Full training and full protective uniform supplied.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Sodexo Disability, Ability network, So Together, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.