Floor Manager

Aqua Restaurant Group; City Of London; Sur place; GBP 14 000 - 21 000; Plein temps

Avantages offerts par ce poste

Venue discounts

Birthday off & long service leave

Training & development

Wagestream access

Free meals during breaks

Gym membership

Lunch & Learn

Refer a friend bonus

Résumé du poste

Aqua Restaurant Group is seeking hospitality professionals to lead the floor team at Aqua Shard in London. You will ensure a warm welcome and outstanding service, and mentor staff with up-to-date procedures and manuals.

The role includes maintaining smooth operations and strong team communication to deliver memorable guest experiences. Competitive hourly pay with additional earning potential through the Tronc system, and perks like member discounts, training opportunities, and employee benefits

Responsabilités

• Lead by example: Support the floor team, ensuring every guest receives a warm welcome and exceptional service
• Support the team: Ensure staff are familiar with service procedures, updated manuals, and training; help the reception deal with guest queries and daily duties
• Operational excellence & communication: maintain effective communication between team and senior management for flawless execution

Description du poste

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

Where are we located?

Aqua Shard brings the essence of modern London with inventive, British cuisine and carefully crafted cocktails to Level 31 of The Shard.

We serve lunch, afternoon tea, dinner and brunch against a backdrop of stunning panoramic views of London.

What we bring to the table:

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks - Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Support Office perk
• Share the Talent: Bring a friend on board and get £500

Your day at Aqua:

• Lead by example: Support the floor team, ensuring every guest receives a warm welcome and exceptional service
• Support the team: Make sure your team is familiar with service procedures, updated employee manuals, and provide necessary training. Your effort will ensure the reception team can confidently deal with guest queries and daily duties
• Operational excellence & communication: maintain effective communication between the team and senior management so that everything is excellently executed

You will be paid £12.71 per hour. In addition, you can be a part of the venue’s Tronc system, which may give you up to £6.59 extra per hour. The Tronc system is managed by the Tronc Master.

Where there is water, there is life & where there is life, you will find us!

Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.