Floor Coordinator & Front Door Streaming

West Suffolk Nhs Foundation Trust; West Stow; On-site; GBP 42,000 - 52,000; Full time

Job summary

West Suffolk NHS Foundation Trust is seeking a senior ED nurse coordinator to lead streaming and patient flow from the Emergency Department. The post holder will assess patients, navigate them to the appropriate service, and ensure timely care under the ED pathways.

You will manage day-to-day ED operations across multiple units, coordinate bed placement, and supervise junior staff while maintaining high standards of care and robust documentation.

Qualifications

• Registered Nurse with current UK registration.
• Degree level or equivalent qualification or working towards.
• Advanced courses such as ATNC, ALS or APLS.
• Transfer Training or evidence of related leadership development.

Responsibilities

• Manage the overarching co-ordination of day-to-day ED activity across the ENP service, Resus, Majors, Rapid Assessment and Ambulatory Care.
• Facilitate timely placement of patients in appropriate beds and services.
• Resolve risk management issues promptly and feedback to the Unit Manager.
• Promote effective communication between ED staff and external bodies (Out of Hours GPs, ambulance services, etc).
• Support junior staff and ED team, liaising with senior staff as appropriate.
• Create and maintain a safe, welcoming environment for patients, visitors and staff.

Skills

Clinical governance

Mentorship preparation

Training delivery

Education

Degree level or equivalent

Advanced courses e.g. ATNC/ALS/APLS

Transfer Training

Job description

Job summary

STREAMING

The post holder will manage and be responsible for the timely assessment and navigation of patients attending the Emergency Department. The patients attending the department will then be streamed to the most appropriate service for their care needs following this assessment.

Manage the co-ordination and timely assessment of all ambulatory patients attending the department during the operating hours, ensuring safe and timely assessment and progress of patient through their journey of care, streaming them to either the emergency department or the GP service on site.

Accurately assess the patient and interpret any clinical signs to allow a rapid decision as to which destination will best address the patients' health needs and ensure accurate document of this process.

Ensure our patients receive high standards of care and good communication during the streaming process.

FLOOR COORDINATING

This role provides strong nursing management within our Emergency Department. You will deliver quality and effective person-centred care by performing individual assessment of care needs, developing, implementing, and evaluating clinical treatment plans or pathways that meet the needs of the patient and their families/carers. The post holder will take direct day to day shift leader responsibility for the Emergency Department.

Main duties of the job

Manage the overarching co-ordination of the day-to-day operational activity across the ENP service, Resus, Majors, Rapid Assessment, Paediatric ED and Ambulatory Care to ensure safe and timely progress of patients through Emergency Department.

Facilitate the necessary processes to ensure timely placing of patients in the appropriate specialist bed.

Resolve any risk management issues promptly and feedback to the Unit Manager

Promote effective communication and interpersonal skills to act as link person between the departmental staff and Unit Manager, other Specialist medical staff within the Trust, and relevant external bodies (Out of Hours GPs, St John's Ambulance, Ambulance staff as well as the Divisional and Trust Management Teams

Use effective and efficient interpersonal skills, supporting junior staff and the wider ED team, liaising with senior staff as appropriate

Create and maintain a safe and welcoming environment for patients, visitors and staff

Network both internally and externally to promote the Emergency Department

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Person Specification

Education and qualifications

Essential

• Registered Nurse
• Degree level or equivalent /undertaking a degree or equivalent or evidence of degree or equivalent work
• Advanced course/s e.g ATNC, ALS, APLS
• Transfer Training

Desirable

• Leadership training/course

Experience and knowledge

Essential

• Proven track record in shift coordination
• Proven experience at band 6 AFC or equivalent in Emergency Care

Desirable

• Experience in a senior role within department coordination

Skills and abilities

Essential

• Knowledge of clinical governance
• Preparation for Mentorship/relevant teaching qualification.
• Experience of training delivery

Desirable

• Experience in change management and service development

Personal qualities

Essential

• Excellent communication skills
• Excellent Planning and Organisation skills
• Patient focused
• Ability to change and develop service, others and self
• Accurate and timely documentation with an eye for detail

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).