Floor Coordinator & Front Door Streaming

West Suffolk NHS Foundation Trust; Bury St Edmunds; On-site; GBP 32,000 - 42,000; Full time

Job summary

West Suffolk NHS Foundation Trust in Bury St Edmunds seeks a streaming and floor coordinating nurse to manage the timely assessment and navigation of patients attending the Emergency Department, streaming them to the most appropriate service for their needs.

You will lead nursing teams, oversee daily ED operations across ENP, Resus, Paediatric ED and Ambulatory Care, and ensure safe, compassionate care with clear communication for patients, visitors and staff.

Responsibilities

• Coordinate and timely assess ambulatory patients; ensure safe progression through their care journey and streaming to ED or on-site GP service.
• Accurately assess the patient and interpret clinical signs to enable rapid decisions on the destination that best addresses health needs.
• Ensure patients receive high standards of care and good communication during the streaming process.
• Provide nursing management in the ED and deliver person-centred care plans and pathways.
• Coordinate day-to-day operations across ENP, Resus, Majors, Rapid Assessment, Paediatric ED and Ambulatory Care.
• Facilitate timely placement of patients in appropriate beds.
• Resolve risk management issues and feedback to the Unit Manager.
• Promote effective communication between staff and external bodies.
• Create and maintain a safe, welcoming environment for patients, visitors and staff.
• Network internally and externally to promote the Emergency Department.

Job description

STREAMING

The post holder will manage and be responsible for the timely assessment and navigation of patients attending the Emergency Department. The patients attending the department will then be streamed to the most appropriate service for their care needs following this assessment.

• Manage the co-ordination and timely assessment of all ambulatory patients attending the department during the operating hours, ensuring safe and timely assessment and progress of patient through their journey of care, streaming them to either the emergency department or the GP service on site.
• Accurately assess the patient and interpret any clinical signs to allow a rapid decision as to which destination will best address the patients’ health needs and ensure accurate document of this process.
• Ensure our patients receive high standards of care and good communication during the streaming process.

STREAMING

The post holder will manage and be responsible for the timely assessment and navigation of patients attending the Emergency Department. The patients attending the department will then be streamed to the most appropriate service for their care needs following this assessment.

• Manage the co-ordination and timely assessment of all ambulatory patients attending the department during the operating hours, ensuring safe and timely assessment and progress of patient through their journey of care, streaming them to either the emergency department or the GP service on site.
• Accurately assess the patient and interpret any clinical signs to allow a rapid decision as to which destination will best address the patients’ health needs and ensure accurate document of this process.
• Ensure our patients receive high standards of care and good communication during the streaming process.

FLOOR COORDINATING

This role provides strong nursing management within our Emergency Department. You will deliver quality and effective person-centred care by performing individual assessment of care needs, developing, implementing, and evaluating clinical treatment plans or pathways that meet the needs of the patient and their families/carers. The post holder will take direct day to day shift leader responsibility for the Emergency Department.

Manage the overarching co-ordination of the day-to-day operational activity across the ENP service, Resus, Majors, Rapid Assessment, Paediatric ED and Ambulatory Care to ensure safe and timely progress of patients through Emergency Department.

• Facilitate the necessary processes to ensure timely placing of patients in the appropriate specialist bed.
• Resolve any risk management issues promptly and feedback to the Unit Manager
• Promote effective communication and interpersonal skills to act as link person between the departmental staff and Unit Manager, other Specialist medical staff within the Trust, and relevant external bodies (Out of Hours GPs, St John's Ambulance, Ambulance staff as well as the Divisional and Trust Management Teams)
• Use effective and efficient interpersonal skills, supporting junior staff and the wider ED team, liaising with senior staff as appropriate
• Create and maintain a safe and welcoming environment for patients, visitors and staff
• Network both internally and externally to promote the Emergency Department

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?