Floating Support Worker

Codi Group; Newport; On-site; GBP 21,000 - 27,000; Full time

Job summary

Codi Group is recruiting a Housing Floating Support Worker to join our Newport Newid Floating Support team in Newport. The role involves managing caseloads, visiting clients at home, and supporting tenancy sustainment for adults 18+ within a not-for-profit framework.

While primarily office hours, some flexibility is required to meet customer needs. The role explicitly excludes care/personal care, with a focus on housing options, resettlement, income maximisation, and multi-agency collaboration.

Qualifications

• Relevant work experience and knowledge of issues relating to vulnerable people.
• Passion and enthusiasm for supporting people to live as independently as possible.
• Strong initiative and the ability to work independently as well as part of a team.
• Ability to manage challenging and conflicting situations.
• Understanding of homelessness processes and the ability to signpost and support those experiencing housing issues.
• A full driving licence and access to a car.

Responsibilities

• Managing your own caseload and electronic diary
• Travelling to customers homes to deliver housing related support
• Supporting individuals to access housing options
• Providing resettlement support, including setting up tenancies, arranging utilities, and registering with health services
• Completing grant applications
• Completing referral forms
• Supporting individuals to maximise their income, ensure appropriate benefits are in place, and receive support with debt management, budgeting, and setting up sustainable repayment arrangements.
• Liaising with landlords
• Working closely with other agencies and professionals to ensure customers’ support needs are met
• Completing administrative tasks, including risk assessments, needs assessments, and support plans
• Monitoring customer outcomes in line with Housing Support Grant requirements

Skills

Vulnerable people experience

Independent worker

Team collaboration

Conflict management

Homelessness understanding

Driving licence

Job description

As part of our not-for-profit organisation, whatever your role, you’ll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.

A full-time, permanent Housing Floating Support Worker, as well as a 12-month fixed-term Housing Floating Support Worker, to join our HS Newport Newid Floating Support team in Newport. While the role is primarily based around office hours, flexibility is required to meet the needs of our customers and provide the best possible support.

Please note that this role does not involve any aspect of care or personal care.

This is a Floating Support Worker role based in Newport. You will provide housing-related support to individuals aged 18 and over who are either struggling to maintain their tenancy, are at risk of homelessness, or are currently experiencing homelessness.

• Managing your own caseload and electronic diary
• Travelling to customers homes to deliver housing related support
• Supporting individuals to access housing options
• Providing resettlement support, including setting up tenancies, arranging utilities, and registering with health services
• Completing grant applications
• Completing referral forms
• Supporting individuals to maximise their income, ensure appropriate benefits are in place, and receive support with debt management, budgeting, and setting up sustainable repayment arrangements.
• Liaising with landlords
• Working closely with other agencies and professionals to ensure customers’ support needs are met
• Completing administrative tasks, including risk assessments, needs assessments, and support plans
• Monitoring customer outcomes in line with Housing Support Grant requirements

Skills and experience needed:

• Relevant work experience and knowledge of issues relating to vulnerable people
• Passion and enthusiasm for supporting people to live as independently as possible
• Strong initiative and the ability to work independently as well as part of a team
• Ability to manage challenging and conflicting situations
• Understanding of homelessness processes and the ability to signpost and support those experiencing housing issues
• A full driving licence and access to a car

Full list of duties and can found on the Job description.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 373 5262

We believe the people who use our services should have a voice in shaping them. That's why customers may play an active role in our recruitment process, helping us identify candidates who share our values and commitment to delivering excellent support.

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