Floating Support Worker

Moxie People; Cardiff; On-site; GBP 27,000 - 32,000; Full time

Job summary

Moxie People is recruiting a compassionate Floating Support Worker in Cardiff to support individuals experiencing homelessness. You will deliver person-centred, trauma-informed support and empower clients to access services and build independence.

The role involves community-based work, managing client appointments, and collaborating with partner agencies. A full UK driving licence and Enhanced DBS with Update Service are essential.

Qualifications

• Compassionate, patient and committed to helping people.
• Experience in support work or homelessness services.
• Confident completing support plans, needs assessments and risk assessments.
• Able to work independently in a community setting.
• Skilled at building positive relationships with clients, colleagues and agencies.
• Knowledgeable about safeguarding, confidentiality and professional boundaries.
• Organised and accurate records and working towards service targets.
• Full UK driving licence and Enhanced DBS with Update Service.

Responsibilities

• Delivering person-centred support: Build positive, trusting relationships and help clients achieve goals while maintaining choice and control.
• Creating and reviewing support plans: Complete regular reviews and update plans within required timescales.
• Assessments and safeguarding: Conduct needs and risk assessments using trauma-informed approaches.
• Working with partner agencies: Coordinate with external services and multi-agency meetings.
• Promoting financial stability: Help clients access benefits and maximise income.
• Coordinating support: Oversee Assistant Support Workers when needed.
• Making referrals: Connect clients to additional services when required.
• Maintaining accurate records: Update client management systems and meet contractual requirements.
• Achieving service outcomes: Support KPIs and quality standards.
• Working safely and professionally: Follow lone-working rules and safeguarding guidance.
• Supporting the wider team: Communicate effectively and participate in training.

Skills

Compassionate

Experienced in support work

Complete support plans

Needs assessments

Risk assessments

Independent working

Relationship building

Safeguarding knowledge

Organised records

Full UK driving licence

Enhanced DBS with Update Service

Job description

Job Title: Floating Support Worker

Location: Cardiff

Hours: 40 hours per week

Working pattern: Monday to Friday, 9am-5pm

Salary: £29,452 per annum

Hourly equivalent: Approximately £14.16 per hour

THIS IS A TEMPORARY CONTRACT UNTIL END OF 2026

Moxie People is recruiting a compassionate, motivated and proactive Floating Support Worker to join a community-based homelessness support service in Cardiff. This is an excellent opportunity for someone passionate about helping vulnerable individuals overcome challenges, build independence and work towards a more stable future. You'll deliver person-centred, trauma-informed support, empowering clients to make informed choices, achieve their goals and access the services they need to thrive. If you're a confident communicator who can work independently, build positive relationships and collaborate with partner agencies, we'd love to hear from you!

The Role:

As a Floating Support Worker, you will provide tailored support to individuals experiencing homelessness or facing complex challenges. You'll work independently in the community, managing your own client appointments while ensuring support is safe, effective and focused on each person's individual goals.

Your responsibilities will include:

• Delivering person-centred support: Build positive, trusting relationships and work alongside clients to help them achieve their goals, maintain choice and control, and develop greater independence.
• Creating and reviewing support plans: Complete regular reviews and update support plans within required timescales, helping clients identify and work towards meaningful outcomes.
• Assessments and safeguarding: Complete needs assessments and risk assessments using a trauma-informed, psychologically informed approach, promoting the safety and well being of clients and colleagues.
• Working with partner agencies: Build effective relationships with external services, coordinate multi-agency meetings and case conferences, and help ensure clients receive appropriate, joined-up support.
• Promoting financial stability: Support clients to access relevant benefits and maximise their income, helping them work towards greater financial security.
• Coordinating support: Where required, coordinate the work of Assistant Support Workers to ensure agreed actions are completed professionally and on time.
• Making appropriate referrals: Identify additional needs and connect clients with suitable external services where support cannot be provided internally.
• Maintaining accurate records: Update the service's web-based client management system, ensuring records are accurate, timely and meet contractual requirements.
• Achieving service outcomes: Contribute towards performance targets, contractual KPIs and quality standards while maintaining high standards of practice.
• Working safely and professionally: Follow lone-working procedures, relevant legislation, safeguarding guidance and organisational policies, while respecting each individual's background, culture and beliefs.
• Supporting the wider team: Maintain clear communication with colleagues, participate in training and development, and contribute to the management/duty management rota when required.

What we're looking for

• Compassionate, patient and committed to supporting people experiencing homelessness or other complex challenges.
• Experienced in support work, housing support, homelessness services or a similar people-focused role.
• Confident completing support plans, needs assessments and risk assessments.
• Able to work independently in a community-based setting while managing time and competing priorities effectively.
• Skilled at building positive relationships and working collaboratively with clients, colleagues and external agencies.
• Knowledgeable about safeguarding, confidentiality, professional boundaries and person-centred practice.
• Organised and confident maintaining accurate records and working towards service targets.

Essential requirements:

• A full UK driving licence and the ability to drive for the role.
• An Enhanced DBS registered with the Update Service.

We look forward to speaking with you about this exciting opportunity!

Code: INDHV

Location: Cardiff

Job Title: Floating Support Worker

Type: Temporary