Flights Reservations Assistant

Hays Travel; Sunderland; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and successful team at a leading independent travel agency, where you will provide customized flight itineraries and exceptional customer service. This role offers the opportunity to work with the Galileo GDS system, assisting customers with their air travel arrangements. As part of a supportive and innovative culture, you will engage in various training programs and enjoy perks like team outings and holiday discounts. Be part of a company that values collaboration and personal growth while ensuring a rewarding work environment.

Benefits

Team nights out

Company parties

Educational trips abroad

Colleague discounts on holidays

Qualifications

• Experience with Galileo GDS for creating flight itineraries.
• Strong customer service skills and ability to manage group bookings.

Responsibilities

• Create tailor-made flight itineraries using Galileo GDS.
• Manage group bookings and ensure all deadlines are met.

Skills

Galileo GDS

Customer Service

Airline Knowledge

Group Bookings Management

Tools

Vista Advanced Flights

Job description

Role Summary

In this role, you will be part of a successful and friendly team that customises and provides flight itineraries to our customers. You will use your product knowledge and provide excellent customer service to organise air travel arrangements via Galileo GDS. Dealing directly with our own agents, we provide a support function to all our sales divisions who rely heavily on our expertise.

Main Responsibilities

• Working on Galileo GDS system to create tailor-made flight itineraries via calls and emails.
• Offering expertise, advice, and knowledge to our customers regarding airlines and routings.
• Completing group bookings via airline portals, the GDS, and email, managing the full process to ensure all deadlines are met in accordance with group contracts.
• Managing Vista Advanced Flights bookings, ensuring they meet holiday requirements, completing additional advanced elements, and managing the portfolio.
• Providing a 'one-stop' solution for customer enquiries.
• Supporting customers with system support and guidance.
• Dealing directly with airlines if issues arise to achieve preferred outcomes.
• Following Customer Excellence processes and procedures at all times.

Overview

This role is based within the Hays Travel Flights Department, focused on providing a professional and expert service for any scheduled flight queries.

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays including hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 branches throughout the UK, with our Head Office in Sunderland, housing tour operator teams, finance, marketing, HR, IT, and more. Operating for over 40 years, we continue to grow each year.

Our values

Our SMILE values are embedded in our company culture and ensure our teams work collaboratively. All colleagues are expected to demonstrate these values at all times:

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Regardless of location or department, our people are at the heart of everything we do. We offer various training programmes to support personal and professional growth, recognising the importance of rewarding hardworking colleagues.

It's not all work—our sociable culture includes team nights out, company parties, opportunities for educational trips abroad, and colleague discounts on holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.