Flights Reservations Assistant

Hays Travel Limited; Sunderland; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and friendly team at a leading independent travel agency, where you will provide exceptional customer service and expertise in air travel arrangements. This role involves using the Galileo GDS system to create customized flight itineraries and manage group bookings. With a focus on customer excellence, you will help resolve issues directly with airlines and ensure a seamless travel experience for clients. Enjoy a supportive work environment that values personal and professional development, alongside exciting opportunities for travel and team-building activities.

Benefits

Training programmes

Colleague discounts on holidays

Team nights out

Company parties

Opportunities for travel abroad

Qualifications

• Experience with Galileo GDS is essential for creating flight itineraries.
• Strong customer service skills to assist clients effectively.

Responsibilities

• Create tailor-made flight itineraries using the Galileo GDS system.
• Manage group bookings and provide system support to customers.

Skills

Galileo GDS

Customer Service

Airline Knowledge

Job description

Role Summary

In this role, you will be part of a successful and friendly team that customises and provides flight itineraries to our customers. You will use your product knowledge and provide excellent customer service to organise air travel arrangements via Galileo GDS. Dealing directly with our own agents, we provide a support function to all our sales divisions, who rely heavily on our expertise.

Main Responsibilities

1. Work on the Galileo GDS system to create tailor-made flight itineraries via calls and emails.
2. Offer expertise, advice, and knowledge to our customers regarding airlines and routings.
3. Complete group bookings via airline portals, the GDS, and email, managing the full process to meet all deadlines in accordance with group contracts.
4. Manage Vista Advanced Flights bookings, ensuring they meet holiday requirements, and complete advanced elements and portfolio management.
5. Provide a 'one stop' solution for customer enquiries.
6. Support customers with system support and guidance.
7. Deal directly with airlines to resolve issues and achieve preferred outcomes.
8. Follow Customer Excellence processes and procedures at all times.

Overview

This role is based within the Hays Travel Flights Department, focusing on providing professional and expert service for any scheduled flight queries.

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel offers good value, quality holidays, and excellent customer service. We work with leading suppliers to package holidays including hotels, flights, cruises, tours, attraction tickets, and more. With over 470 branches across the UK and a head office in Sunderland, we have been operating for over 40 years and continue to grow.

Our Values

Our SMILE values are embedded in our company culture and ensure our teams work strongly together. These values are:

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What It’s Like to Work for Us

Regardless of location or department, our people are at the heart of everything we do. We offer training programmes to support your personal and professional development. We also foster a sociable environment with team nights out, company parties, opportunities for travel abroad on educational trips, and colleague discounts on holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.