Flight Dispatcher

Jeppesen U.K. Limited; West of England; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Flight benefits

Remote work within UK

Training opportunities

Job summary

Jeppesen ForeFlight is seeking 2 Flight Dispatchers to join our growing operations team. This role supports a dynamic mix of commercial and business aviation customers in a modern, technology-driven dispatch environment focused on operational excellence, safety, and customer experience.

This position may be performed remotely within the United Kingdom, with company-issued hardware and dispatch tools provided to support remote and hybrid work.

Qualifications

• Previous professional flight dispatch experience, preferably in Part 121, Part 135, military, or international operations.
• Excellent written and verbal communication skills in English.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Review dispatcher handoff notes and active operational priorities.
• Develop, optimize, and release compliant flight plans based on operational requirements and customer preferences.
• Evaluate aircraft readiness, MEL/CDL restrictions, and operational limitations.
• Support complex domestic and international multi-leg itineraries.
• File and manage ATC flight plans, routing revisions, and acknowledgments.
• Monitor active flights and provide real-time operational support to flight crews.

Skills

Flight dispatch experience

Strong communication

Situational awareness

Proficiency with dispatch systems

Education

FAA Aircraft Dispatcher Certificate

Tools

Dispatch platforms

Job description

Jeppesen ForeFlight is seeking 2 Flight Dispatchers to join our growing operations team. This role supports a dynamic mix of commercial and business aviation customers in a modern, technology-driven dispatch environment focused on operational excellence, safety, and customer experience.

As a Flight Dispatcher, you will play a critical role in real-time flight operations, flight planning, operational control, and customer coordination. The ideal candidate is highly adaptable, detail-oriented, and thrives in a fast-paced environment where quick decision-making and strong communication are essential.

This position may be performed remotely within the United Kingdom. Company-issued hardware and digital tools will be provided to support remote and hybrid work environments.

Key Responsibilities

Pre-Shift Operational Readiness

• Review dispatcher handoff notes and active operational priorities
• Monitor weather systems, NOTAMs, airspace constraints, and operational impacts
• Maintain awareness of evolving procedures, dispatch workflows, and platform updates
• Prepare for upcoming operational demands through proactive planning and coordination

Flight Planning & Live Flight Operations

• Manage incoming trip requests through company dispatch platforms
• Develop, optimize, and release compliant flight plans based on operational requirements and customer preferences
• Evaluate aircraft readiness, maintenance status, MEL/CDL restrictions, and operational limitations
• Support complex domestic and international multi-leg itineraries
• File and manage ATC flight plans, routing revisions, and acknowledgments
• Monitor active flights and provide real-time operational support to flight crews
• Continuously assess weather, routing, fuel, and operational risks
• Coordinate operational changes and communicate updates proactively to crews and stakeholders

Customer & Operational Support

• Deliver professional preflight and enroute briefings to flight crews
• Support both commercial and business aviation flight operations
• Track the coordination of overflight permits, landing permits, and diplomatic clearances as required
• Maintain awareness of international restrictions, sanctioned regions, and geopolitical operational impacts
• Provide responsive, customer-focused operational support during all phases of flight

Operational Excellence & Compliance

• Maintain accurate dispatch documentation, operational logs, and billing-related time tracking
• Conduct quality assurance checks on dispatch outputs for accuracy and regulatory compliance
• Document irregular operations and participate in Safety Management System (SMS) reporting processes
• Collaborate with internal engineering, product, and operations teams to improve workflows and system performance
• Contribute to continuous improvement initiatives within the dispatch organization

Irregular Operations & Emergency Response

• Support flight crews during diversions, emergencies, and other irregular operations
• Execute established escalation procedures and communication protocols
• Serve as a central coordination point for time-critical operational decision-making
• Ensure operational incidents are documented appropriately within SMS processes
• Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays
• Collaborate across distributed operational teams using digital communication and dispatch tools
• Participate in recurrent dispatcher training, certification programs, and safety initiatives
• Work within a highly collaborative, technology-forward operational culture

Basic Qualifications

• FAA Aircraft Dispatcher Certificate (required)
• Previous professional flight dispatch experience, preferably in Part 121, Part 135, military, or international operations
• Strong situational awareness and decision-making skills in time-sensitive operational environments
• Ability to work flexible schedules, including weekends and holidays
• Proficiency with modern dispatch systems, operational software, and digital collaboration tools
• Excellent written and verbal communication skills in english
• Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays

Preferred Qualifications

• Experience supporting international and complex flight operations
• Familiarity with ETOPS, oceanic operations, and international permit coordination
• Knowledge of SMS reporting processes and operational risk management
• Experience in technology-enabled or digital-first operational environments
• Pilot or aviation enthusiast

Why You Should Join:

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

• Annual Leave: 23 days, rising with service up to 30 days (Year 14)
• Bank holidays (UK) Observed annually
• Enhanced Parental leave ( maternity and Paternity)
• Flight Benefits : Receive up to US $ 7,500 annually for flight training