Flight Data IT Support Desk – Customer Champion

Acron Aviation; Whiteley; On-site; GBP 30,000 - 45,000; Full time

Job summary

Acron Aviation is seeking a proactive Customer IT Support Desk Agent to deliver high-quality Tier 1 and Tier 2 technical support across our global flight data analysis operations. You will manage user profiles, respond to service requests, and ensure reliable IT performance across web-based flight analysis platforms and enterprise tools, both on‑premises and in cloud environments.

The ideal candidate combines technical expertise with strong communication and customer service skills to maintain

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2–3 years of experience in IT support, helpdesk, or customer-facing technical roles.
• Proficiency with Windows, UNIX, and Linux operating systems.
• Experience supporting web-based applications and enterprise IT environments.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.
• Good understanding of cybersecurity and data protection principles.
• Experience working with databases and SQL.
• Experience working within Docker and Kubernetes environments.
• Experience supporting cloud-based technologies.
• Strong problem-solving ability and customer service mindset.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for IT-related queries and service requests via phone, email, chat, or ticketing systems
• Administer user profiles, permissions, and access rights across Windows, UNIX, and Linux environments
• Provide customer-facing technical support for aviation-related applications, flight data systems, and maintenance management tools
• Troubleshoot and resolve issues related to hardware, software, and networks, ensuring minimal disruption to operational teams
• Support web-based business and operational applications, including secure portals and flight tracking systems
• Assist in basic network troubleshooting and elevate complex connectivity issues as required
• Promote and enforce cybersecurity and data protection standards across aviation IT systems
• Record incidents, resolutions, and change requests within the IT service management system
• Keep customers informed on the progress of requests through professional and effective communication
• Collaborate with other IT teams to improve processes, reduce downtime, and enhance user satisfaction
• Compile timely, comprehensive, and accurate documentation and reports
• Manage multiple priorities while maintaining composure and service quality

Skills

Customer service mindset

Strong communication

Troubleshooting

Team collaboration

Education

Bachelor's degree in IT/CS or related field

Tools

Windows

UNIX

Linux

Docker

Kubernetes

SQL

Cloud platforms

Job description

Acron Aviation is seeking a proactive Customer IT Support Desk Agent to deliver high-quality Tier 1 and Tier 2 technical support across our global flight data analysis operations. You will manage user profiles, respond to service requests, and ensure reliable IT performance across web-based flight analysis platforms and enterprise tools, both on‑premises and in cloud environments.

The ideal candidate combines technical expertise with strong communication and customer service skills to maintain