Flight Coordinator

DO & CO; Hounslow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

On-site meals

Refer a friend scheme

In-house training opportunities

Career development opportunities

Job summary

DO & CO at Heathrow Airport is seeking an on-site operations professional to oversee daily cargo and catering deliveries, ensuring quality and on-time performance. You will coordinate pick-ups, logging, and handovers, work with Transport and Dispatch, and ensure compliance with health, safety, and food safety standards.

The role requires a UK driving license, flexibility to work seven days a week including evenings and holidays, and strong customer service and teamwork.

Qualifications

• A valid full UK driving license is essential for this position.
• Strong customer service skills and a pro-active work ethic.
• Excellent time management and attention to detail.
• Strong organizational, analytical, and communication skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Model a role for DO & CO quality and ensure timely Heathrow delivery.
• Control daily activities: pickup times, flight coordinator logs, delivery notes.
• Provide handovers to crew; brief on menus and SPML requests; manage truck after offloading.
• Verify packing accuracy and seal trolleys before leaving site.
• Collaborate with Transport and Dispatch for smooth aircraft deliveries.
• Maintain external/internal communications with customers and crew.
• Ensure SOPs, health/safety, and food-safety compliance.
• Define working systems to maintain product quality and drive improvements.
• Provide productivity reports and performance metrics to management.
• Develop and mentor team; support succession planning.

Skills

Customer service

Time management

Communication skills

Teamwork

Problem solving

Organizational skills

Job description

• Being a role model to ensure the exceptional DO & CO quality is delivered on time at Heathrow Airportwith maximum efficiency in accordance with customer requirements
• Controlling all daily activities such as pick up times, flight coordinator log sheet, check sheets and delivery notes are checked and updated
• Preparing adequate handover to crew by submitting all paperwork (delivery notes) brief on menu changes, SPML’s requests etc. Controlling the truck after offloading, matching amount of loaded and offloaded carts
• Ensuring final checking of correct packing, by sealing trolleys prior to leaving site
• Working closely with Transport and Dispatch department to ensure smooth and efficient delivery of goods to aircrafts
• Representing DO & CO on a daily basis with all external/ internal communication with our customers. You will be communicating and working closely with crew members on aircrafts to confirm all delivered goods are correct
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements
• Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated
• Providing reports on productivity and other performance indicators to management
• Driving success by proactively managing team performance, provide development and succession planning opportunities

Job Description

• Being a role model to ensure the exceptional DO & CO quality is delivered on time at Heathrow Airportwith maximum efficiency in accordance with customer requirements
• Controlling all daily activities such as pick up times, flight coordinator log sheet, check sheets and delivery notes are checked and updated
• Preparing adequate handover to crew by submitting all paperwork (delivery notes) brief on menu changes, SPML’s requests etc. Controlling the truck after offloading, matching amount of loaded and offloaded carts
• Ensuring final checking of correct packing, by sealing trolleys prior to leaving site
• Working closely with Transport and Dispatch department to ensure smooth and efficient delivery of goods to aircrafts
• Representing DO & CO on a daily basis with all external/ internal communication with our customers. You will be communicating and working closely with crew members on aircrafts to confirm all delivered goods are correct
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements
• Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated
• Providing reports on productivity and other performance indicators to management
• Driving success by proactively managing team performance, provide development and succession planning opportunities

Company Description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Qualifications

• A valid full UK driving license is essential for this position, particularly for operating manual vehicles.
• Strong customer service skills, dedication to excellence, and strong work ethic.
• Strong organizational, analytical, and communication skills required.
• Excellent time management and attention to detail skills required.
• Strong problem solving skills and ability to handle multiple tasks.
• Confident working in a team
• Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays.
• Right to work in the UK

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary
• On-site role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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