Flexible Housing Assistant — Mobile Community Support

Perth & Kinross Co.; Perth; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Flexible working

Job summary

Perth & Kinross Council is recruiting a Housing Assistant to provide flexible, mobile support across locality housing teams in Perth. The role includes delivering information and advice, assisting with tenancy processes and casework, and maintaining accurate records.

The post is fixed term until 31 March 2028 with travel between offices to ensure consistent service delivery. A CIH Level 3 or equivalent qualification is preferred, along with strong admin and IT skills.

Qualifications

• Experience in customer-focused or administrative roles.
• Ability to handle enquiries and provide advice to customers.
• Experience with records management and data accuracy.

Responsibilities

• Provide flexible cover across locality teams.
• Deliver housing information and advice to key services.
• Support Housing Officers with casework and inquiries.
• Assist rent account monitoring and arrears processes.
• Prepare tenancy documentation and new tenant sign-ups.
• Conduct home visits as part of housing management.
• Maintain records and correspondence accurately.
• Support governance activities including audits and assurance checks.
• Identify opportunities to improve service consistency and quality.
• Provide admin support including appointments and filing.

Skills

Customer service

Record keeping

Time management

Communication skills

Organizational skills

Education

CIH Level 3

HNC in Housing

HNC in Admin/Business

Tools

Microsoft Office

Database systems

Job description

Perth & Kinross Council is recruiting a Housing Assistant to provide flexible, mobile support across locality housing teams in Perth. The role includes delivering information and advice, assisting with tenancy processes and casework, and maintaining accurate records.

The post is fixed term until 31 March 2028 with travel between offices to ensure consistent service delivery. A CIH Level 3 or equivalent qualification is preferred, along with strong admin and IT skills.