Flexible Breakfast Assistant — Warm Hospitality Expert

The Grand Hotel Birmingham Limited; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Service charge & gratuities

Staff discounts on meals and stays

Exclusive Employee Benefits portal

Job summary

The Grand Hotel Birmingham is seeking a Breakfast Assistant to deliver warm, friendly service and help guests start their day with sunshine. Shifts are flexible and include early mornings (06:00-11:30, 07:00-12:00, 07:00-15:00). You will contribute to a welcoming guest journey and have opportunities to learn and grow within a vibrant hotel team.

This role offers £12.71 per hour plus service charges and gratuities, with various staff benefits, discounts, meals and career development opportunities.

Qualifications

• Customer-service oriented and able to greet guests warmly.
• Willing to learn and apply oneself to the role.
• Fully flexible to work weekday and weekend shifts.

Responsibilities

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• To be knowledgeable on the menus, being able to answer any questions, and make recommendations
• Follow all steps of service, ensuring the focus remains guest-centric
• Build a rapport with all guests in assigned section and use this to maximise sales opportunities
• Contribute to creating a warm and welcoming environment for our guests and colleagues

Skills

Customer service

Flexibility

Willing to learn

Job description

The Grand Hotel Birmingham is seeking a Breakfast Assistant to deliver warm, friendly service and help guests start their day with sunshine. Shifts are flexible and include early mornings (06:00-11:30, 07:00-12:00, 07:00-15:00). You will contribute to a welcoming guest journey and have opportunities to learn and grow within a vibrant hotel team.

This role offers £12.71 per hour plus service charges and gratuities, with various staff benefits, discounts, meals and career development opportunities.