Flexible Armed Forces Vetting Administrator

Serco Group Plc; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Pension 6%

Public sector innovation

Diversity & inclusion

Serco discounts

Health & wellbeing programme

Career development training

Job summary

Serco Group Plc is seeking AFRS Vetting Administrators to support end-to-end vetting for UK Armed Forces candidates. You will manage caseloads, administer BPSS and UKSV checks, and ensure records are accurate and auditable throughout the process.

The role focuses on vetting activities with no onboarding responsibilities, requiring confidentiality and careful handling of sensitive information in a high-volume, process-led environment.

Qualifications

• Proven administration experience in a high-volume, process-led environment.
• Strong organisational skills and the ability to manage competing priorities.
• Clear and professional written and verbal communication, with sensitivity when handling queries.
• Ability to follow detailed procedures and apply defined criteria consistently.
• Good problem-solving skills and strong ownership for quality and timely completion of work.
• Ability to work collaboratively and adapt to changing workloads, systems or processes.

Responsibilities

• Manage an allocated caseload from receipt through to vetting outcome.
• Administer BPSS and UKSV requirements for Armed Forces candidates.
• Complete identity, Right to Work, criminality, employment and activity-history checks, references and gap checks.
• Review forms and documents for completeness, accuracy and consistency.
• Use Access Screening, PEGA and UKSV systems to maintain auditable records.
• Provide clear, timely updates to candidates and minimise delays.
• Respond to routine queries from candidates and stakeholders.
• Identify and escalate complex or non-standard cases to the Team Manager.

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Serco Group Plc is seeking AFRS Vetting Administrators to support end-to-end vetting for UK Armed Forces candidates. You will manage caseloads, administer BPSS and UKSV checks, and ensure records are accurate and auditable throughout the process.

The role focuses on vetting activities with no onboarding responsibilities, requiring confidentiality and careful handling of sensitive information in a high-volume, process-led environment.