Flexible Administrator/Crisis Worker-Penrith Cumbria 24 -36 Hrs

Mountain Healthcare

Dean

Hybrid

GBP 16,000 - 25,000

Part time

2 days ago

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Benefits offered by this job

Enhanced sickness pay

Enhanced Maternity Pay

Enhanced neonatal/adoption pay

Advanced rota planning

6 weeks annual leave

Pension scheme

Life assurance

Employee assistance programme

CPD training

Funding for higher education

Job summary

Mountain Healthcare is recruiting for a Flexible Administrator/Crisis Worker to support victims at the Sexual Assault Referral Centre. You will be the first point of contact, help prepare patients for forensic procedures and coordinate care pathways within a busy SARC setting.

The role requires empathy, safeguarding knowledge, and discretion. A UK driving licence and DBS checks are essential, with 12-hour shifts across a 7-day pattern and 24–36 hours per week.

Qualifications

Experience in a supportive or customer-focused environment.
Knowledge and understanding of Safeguarding Children and Adults.
Knowledge and understanding of Confidentiality.
Female candidate only due to Sex Discrimination Act (genuine occupational qualification).
UK driving license and access to a vehicle is required.
Advanced DBS and level 2 Police vetting will be required.
Experience with individuals who may have complex needs and those who have experienced sexual assault/violence.
Experience creating resources and using distraction techniques; project development and outreach.
Training and presentation skills.

Responsibilities

1st point of contact for service users.
Administration and support for service users and their families, including preparing the patient and assisting in collecting forensic evidence.
Support the SARC Manager with day-to-day running of the centre.
Maintain high standard of DNA anti-contamination between forensics cases (cleaning).
Assist patients and liaise with other agencies regarding the service user pathway.
Assist with preparation, service user support and act as an advocate during their time at the SARC.
Liaise with police, NHSE, ISVA and social services.
Be a key player within the SARC team and wider company network.

Skills

Empathy & patient support

Safeguarding knowledge

Confidentiality

Excellent communication

Liaise with agencies

Adaptability

Discretion during forensic process

Job description

Additional Locations: Cumbria for off site medicals

Salary: £29,453.89 pro rata based on 42 hours per week (£13.45 per hour)

This vacancy is for 24 - 36 hours per week.

Rota Patterns : 12 hour shifts Monday - Sunday 9am- 9pm

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Key Responsibilities will include:

1st point of contact for service users.
Administration and support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
Support the SARC Manager with day to day running of the centre.
ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
Assisting patients and liaising with other agencies regarding the management of the service user pathway.
Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
Be a key player within the SARC team and wider company network.

Experience working in a supportive or customer focused environment.
Knowledge and understanding of Safeguarding Children and Adults
Knowledge and understanding of Confidentiality
Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
Advanced DBS and level 2 Police vetting will be required
Experience of working with individuals who may have complex needs
Experience of working with individuals who have experienced sexual assault/ violence
Experience of creating and utilizing resources and use of distraction techniques
Project development and outreach
Training and presentation skills

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Company benefit