Fleet Services Advisor

Dawsongroup; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Job summary

Dawsongroup Vans is seeking a Fleet Services Advisor to help keep the hire fleet safe, compliant and well maintained while delivering a high standard of service to customers and supporting the branch team.

You will review fleet condition, support inspections, inform customers of maintenance and fleet events, manage queries and coordinate with repair agents, and assist with sales and administration as required.

Qualifications

• Excellent written and verbal communication; build positive customer relationships.
• Strong administrative and organisational skills with attention to detail.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Able to work under pressure and manage time-sensitive tasks.
• Hold a full, valid UK driving licence.

Responsibilities

• Review the condition and appearance of the hire fleet, identifying maintenance requirements.
• Support accurate vehicle check in and check out inspections, establishing responsibility for any damage.
• Keep customers informed about maintenance, recalls, MOT dates and fleet events.
• Manage customer queries, damage notifications and communication with repair agents.
• Support vehicle sales, maintenance scheduling, onsite stock and branch administration when required.

Skills

Customer service

Organisational skills

Attention to detail

Pressure management

Full UK driving licence

Tools

Word

Outlook

Excel

Job description

About This Role

Are you an experienced Fleet Services Administrator, Fleet Administrator or customer service professional looking for your next opportunity? As our Fleet Services Advisor, you will help keep the Dawsongroup Vans fleet safe, compliant, well maintained and ready for hire, while providing a high standard of service to customers and supporting the wider branch team.

• Review the condition and appearance of the hire fleet, identifying cleaning, repair and maintenance requirements.
• Support accurate vehicle check in and check out inspections, helping establish responsibility for any damage.
• Keep customers informed about maintenance requirements, recalls, MOT dates and other important fleet events.
• Manage customer queries, damage notifications, recharge authorisations and communication with repair agents.
• Support vehicle sales, maintenance scheduling, onsite stock and wider branch administration when required.

About You

You will be organised, customer focused and comfortable managing several priorities while maintaining accuracy and attention to detail. Experience in a customer facing environment is important, but if you can demonstrate strong transferable skills and the right approach, we would encourage you to apply even if you do not match every point.

• Excellent written and verbal communication skills, with the confidence to build positive customer relationships.
• Good administrative and organisational skills, with strong attention to detail.
• Proficient in Microsoft Office, including Word, Outlook and Excel.
• Able to work under pressure and manage time sensitive tasks effectively.
• Hold a full, valid UK driving licence.

You do not need to tick every box to have the potential to succeed here. If you have the transferable skills, customer focus and willingness to learn, we would like to hear from you.

About Us

Dawsongroup has been in business since 1935 and has operated in asset rental since 1974, building long term relationships with customers and suppliers across its markets. Within Dawsongroup Vans, our focus is on delivering reliable vehicles, strong customer service and a smarter asset strategy, while creating rewarding opportunities for our people.

• Internal progression pathways across the UK and internationally.
• Funded training and opportunities to develop your skills.
• 2x Life Assurance, long term incentives and wellbeing and mental health support.
• Cycle to Work schemes and seasonal gifts.
• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).

About Your Future

This role gives you the opportunity to develop your fleet administration, customer service and operational knowledge within a busy Vans Business Unit. You will work closely with colleagues and customers, gaining broader experience across fleet maintenance, compliance, damage management, vehicle movements and branch operations.

• Build valuable knowledge of vehicle maintenance, compliance and fleet standards.
• Develop your customer service and communication skills across a varied customer base.
• Gain exposure to vehicle sales, disposal and branch operations.
• Take ownership of administrative processes that directly support fleet performance.
• Develop your career through training, experience and internal progression opportunities.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.