Fleet Service Engineer

Volvo Trucks; Warwick; Hybrid; GBP 45,000 - 49,000; Full time

Job summary

Volvo Trucks is seeking a Fleet Service Engineer based in Warwick to enhance service delivery for Key Accounts. In this field-based position, you will maintain strong relationships between customers and dealers, ensuring high standards of service. Join a pioneering company dedicated to sustainable transport solutions and be part of a team advancing towards electric truck technology.

Benefits

Professional growth and development

Company bonus

Company car scheme

Pension scheme

Medical Insurance

Employee Assistance Programme

Generous holiday allowance

Discounts on various purchases

Fitness perks

Enhanced family-friendly policies

Qualifications

• Experience in customer service within the commercial vehicle industry.
• Ability to communicate technical information effectively.
• In-depth knowledge of automotive products, especially Trucks.

Responsibilities

• Support the National Fleet Team to ensure high service quality.
• Evaluate and monitor service quality standards for National Key Account customers.
• Drive continuous improvement in working relationships between Dealers and National Fleet Accounts.

Skills

Customer Relationship Management

Analytical Skills

Problem Solving

Education

NVQ Level 3 in Heavy Vehicle Maintenance & Repair

Job description

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Join to apply for the Fleet Service Engineer role at Volvo Trucks

Salary: Up to £49,000 depending on experience, 10 % Company bonus and Company Car

Location: Warwick (Hybrid working with UK-wide travel)

We have an exciting opportunity for a Fleet Service Engineer to join us at Volvo Trucks!

As a Fleet Service Engineer, you will support the National Fleet Team to ensure the highest level of service quality and customer satisfaction for our Key Accounts.

The Volvo Trucks National Fleet team works with customers across the UK and Ireland and Global corporations. This is an exciting role, where you can gain a real insight into the operational aspects and workings of the National Fleet Department, with potential further development opportunities. We will support you with the training and knowledge you need to reach your potential.

You will be based at the Warwick Head Office for the UK, but as this is a field-based role, you will spend time visiting customer operations and dealer sites, as you will be dealing with several Fleet Accounts, building relationships to deliver the best customer satisfaction and ensuring best service levels are achieved.

What Volvo Trucks Can Offer You

Here are some of the benefits you can enjoy:

• Professional growth and development: Unlock your potential through various training and development opportunities.
• Company bonus: Enjoy a 10% yearly bonus provided by the company.
• Company car scheme: (choice between diesel and hybrid models)
• Pension scheme: Matched up to 7% of your salary, including death in service cover.
• Medical Insurance: Medical insurance coverage is provided by Bupa.
• Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
• Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
• Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5 weeks ' paternity leave.
  
  

For more details regarding our benefits, please follow the link: volvo-employee-benefits-document.pdf (volvogroup.com)

Your Day- To- Day….

• To ensure that strong local relationships are facilitated and maintained between National Key Account customer sites and their respective Volvo Dealer location
• You will support the Key Account Managers in resolving any technical issues escalated from the local dealer and customer site.
• Proactively drive continuous improvement in ways of working between Dealers and National Fleet Accounts. Working closely with the respective Key Account Manager and relevant Dealer contacts.
• Evaluate and monitor Service quality standards and KPIs for our National Key Account customers with respective RTM’s to progress areas of deficiency.
• You will liase with PQE/Service Market to understand warranty costs and failure frequencies and ensure financial support, campaigns etc driven by VTC are rolled out correctly with National Key Account customers and implemented in a timely manner through the Dealer Network.
  
  

Who are you?

Are you a business and customer-oriented individual with proven problem-solving skills?

Do you excel at building excellent relationships and instilling confidence through your knowledge and care?

Are you highly organised, with exceptional organisational skills within the realm of Dealer Technical Support?

Do you possess excellent analytical abilities and a flexible approach to learning and problem-solving?

Education / Professional Qualifications Required For The Position….

• This role requires someone with experience working directly with customers and networks, preferably in the commercial vehicle industry.
• NVQ Level 3 in Heavy Vehicle Maintenance & Repair or equivalent.
• Ability to communicate complicated information, instructions, applications, idea’s or principles often to people who may not be familiar with the subject matter.
• In-depth knowledge of automotive products, ideally Trucks.
• Experience within the commercial vehicle industry.
  
  

Volvo Trucks is embarking on an exciting electromobility journey, aiming to reach a global target of 50% of all new trucks sold to be battery or fuel-cell-electric by 2030. As electric trucks become a reality and a sustainable solution for cities and businesses, Volvo Trucks UK and Ireland are expanding their team to leverage valuable customer insights and ensure the successful transition to electric trucks

This will be an exciting time to join us, with alternative fuels including Electric vehicles and Gas vehicles being a key part of our offer.

Apply now! Alternatively, if you know someone who would be perfect for this role, recommend them to us.

All adverts are advertised for 10 working days minimum from the posting date.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain, Manufacturing, and Engineering

• Industries

  Motor Vehicle Manufacturing

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