Fleet Service Engineer

AB Volvo; Warwick; Hybrid; GBP 49,000 - 57,000; Full time

Job summary

AB Volvo is seeking a Fleet Service Engineer in Warwick to enhance customer satisfaction for Key Accounts. This hybrid position includes extensive customer engagement and offers development opportunities, a competitive salary, and a range of benefits including bonuses, medical insurance, and a pension scheme. The ideal candidate will have NVQ Level 3 in Heavy Vehicle Maintenance and a customer-oriented approach.

Benefits

Professional growth and development opportunities

10% Company bonus

Pension scheme matched up to 7%

Medical Insurance

Employee Assistance Programme

Generous holiday allowance starting from 25 days

Discounts on various purchases

Fitness perks

Enhanced family-friendly policies

Qualifications

• Experience working directly with customers and networks in the commercial vehicle industry.
• In-depth knowledge of automotive products, ideally Trucks.

Responsibilities

• Support the National Fleet Team to ensure the highest service quality.
• Build relationships with Key Accounts and resolve technical issues.
• Monitor service quality standards and support Key Account Managers.

Skills

Problem-solving

Relationship building

Organizational skills

Analytical abilities

Education

NVQ Level 3 in Heavy Vehicle Maintenance & Repair

Job description

Select how often (in days) to receive an alert:

Salary:Up to £49,000 depending on experience, 10 % Company bonus and Company Car

Location:Warwick (Hybrid working with UK-wide travel)

We have an exciting opportunity for a Fleet Service Engineer to join us at Volvo Trucks!

As a Fleet Service Engineer, you will support the National Fleet Team to ensure the highest level of service quality and customer satisfaction for our Key Accounts.

The Volvo Trucks National Fleet team works with customers across the UK and Ireland and Global corporations. This is an exciting role, where you can gain a real insight into the operational aspects and workings of the National Fleet Department, with potential further development opportunities. We will support you with the training and knowledge you need to reach your potential.

You will be based at the Warwick Head Office for the UK, but as this is a field-based role, you will spend time visiting customer operations and dealer sites, as you will be dealing with several Fleet Accounts, building relationships to deliver the best customer satisfaction and ensuring best service levels are achieved.

Here are some of the benefits you can enjoy:

• Professional growth and development: Unlockyour potential through various training and development opportunities.
• Company bonus: Enjoy a 10% yearly bonus provided by the company.
• Pension scheme:Matched up to 7% of your salary, including death in service cover.
• Medical Insurance: Medical insurance coverage is provided by Bupa.
• Employee Assistance Programme:Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
• Generous holiday allowance:Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Discounts on various purchases:Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks:Access MyGymDiscounts and MyActiveDiscounts.
• Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5 weeks ' paternity leave.
• To ensure that strong local relationships are facilitated and maintained between National Key Account customer sites and their respective Volvo Dealer location
• You will support the Key Account Managers in resolving any technical issues escalated from the local dealer and customer site.
• Proactively drive continuous improvement in ways of working between Dealers and National Fleet Accounts. Working closely with the respective Key Account Manager and relevant Dealer contacts.
• Evaluate and monitor Service quality standards and KPIs for our National Key Account customers with respective RTM’s to progress areas of deficiency.
• You will liase with PQE/Service Market to understand warranty costs and failure frequencies and ensure financial support, campaigns etc driven by VTC are rolled out correctly with National Key Account customers and implemented in a timely manner through the Dealer Network.

Who are you?

Are you a business and customer-oriented individual with proven problem-solving skills?

Do you excel at building excellent relationships and instilling confidence through your knowledge and care?

Are you highly organised, with exceptional organisational skills within the realm of Dealer Technical Support?

Do you possess excellent analytical abilities and a flexible approach to learning and problem-solving?

Education / Professional Qualifications required for the position….

• This role requires someone with experience working directly with customers and networks, preferably in the commercial vehicle industry.
• NVQ Level 3 in Heavy Vehicle Maintenance & Repair or equivalent.
• Ability to communicate complicated information, instructions, applications, idea’s or principles often to people who may not be familiar with the subject matter.
• In-depth knowledge of automotive products, ideally Trucks.
• Experience within the commercial vehicle industry.

Volvo Trucks is embarking on an exciting electromobility journey, aiming to reach a global target of 50% of all new trucks sold to be battery or fuel-cell-electric by 2030. As electric trucks become a reality and a sustainable solution for cities and businesses, Volvo Trucks UK and Ireland are expanding their team to leverage valuable customer insights and ensure the successful transition to electric trucks

This will be an exciting time to join us, with alternative fuels including Electric vehicles and Gas vehicles being a key part of our offer.

Apply now! Alternatively, if you know someone who would be perfect for this role, recommend them to us.

All adverts are advertised for10 working days minimumfrom the posting date.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.