Fleet Operations Specialist | Hybrid Role with KPI Focus

Santander Group; Milton Keynes; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading motor finance company in Milton Keynes is seeking a Fleet Operations Executive for a fixed-term contract. This role requires completing administrative tasks related to business and individual customers' vehicle fleets. Responsibilities include monitoring departmental emails, handling customer enquiries, maintaining accurate records, and assisting with billing and collections. The position offers a competitive salary and various benefits, with at least three days required in the office during the first six months.

Benefits

Competitive salary of £24,500 - £26,000

25 days holiday per annum

Annual bonus

£500 flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at reduced rates

Qualifications

• Previous collections experience preferred.
• Understanding of discretion/professionalism in financial matters.
• Confidence in decision making.

Responsibilities

• Monitor departmental emails and ensure timely responses.
• Handle customer enquiries efficiently.
• Maintain accurate fleet operational records.
• Process invoices and assist with payment arrangements.
• Assist with the collection of vehicles and end-of-contract billing.

Skills

Customer services experience

Strong negotiation skills

Attention to detail

Computer Literacy/MS office skills

Ability to work under pressure

Confident telephone manner

Job description

A leading motor finance company in Milton Keynes is seeking a Fleet Operations Executive for a fixed-term contract. This role requires completing administrative tasks related to business and individual customers' vehicle fleets. Responsibilities include monitoring departmental emails, handling customer enquiries, maintaining accurate records, and assisting with billing and collections. The position offers a competitive salary and various benefits, with at least three days required in the office during the first six months.