Fleet & Leasing Customer Operations Director

Bank of Ireland Group plc; Huntingdon; Híbrido; GBP 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

26 days annual leave

Pension contributions

Hybrid working

Resumo da oferta

Bank of Ireland UK, Marshall Leasing, seeks Head of Fleet and Leasing Customer Operations in Huntingdon to lead customer services, fleet operations, vehicle purchasing, supplier partnerships, logistics and vehicle disposals for a portfolio of 17,000 vehicles and 300 corporate customers.

You will shape operational and commercial strategy while guiding senior teams and partnering with the Managing Director to drive growth in a hybrid working model.

Qualificações

• Senior leadership experience from within leasing/fleet management or a related market.

Responsabilidades

• Lead customer service and customer operations teams, developing a positive environment focused on delivering excellent outcomes for customers, drivers and colleagues.
• Drive operational excellence across fleet management activities, including customer on-boarding, vehicle ordering, logistics, servicing, fines administration, governance and compliance.
• Develop and deliver purchasing and supplier strategies, building relationships with OEMs, dealers and service providers to secure value and service quality.
• Be responsible for vehicle disposal activities, ensuring efficient processes that maximise commercial returns while maintaining a positive customer experience.
• Partner with the Managing Director and senior stakeholders to support business growth, provide market insight and strengthen operational and commercial performance.

Conhecimentos

Senior leadership

Customer operations

Fleet management

Stakeholder engagement

Data-driven decision making

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Bank of Ireland UK, Marshall Leasing, seeks Head of Fleet and Leasing Customer Operations in Huntingdon to lead customer services, fleet operations, vehicle purchasing, supplier partnerships, logistics and vehicle disposals for a portfolio of 17,000 vehicles and 300 corporate customers.

You will shape operational and commercial strategy while guiding senior teams and partnering with the Managing Director to drive growth in a hybrid working model.