Fleet Controller

Europcar Group UK Limited; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive Basic Salary

6 weeks holiday (plus bank holidays)

Enhanced Maternity and Adoption Leave

Pension and life insurance

Discounted car hire rates

EE mobile phone discounts (20%)

Discounted Accor hotel rates after 12m

Cycle2Work

Free annual eye tests

Legal and support service via BUPA

Career progression and development

Job summary

Europcar Group UK Limited is seeking a Fleet Controller to coordinate the delivery and collection of our vehicles for customers. You will work with delivery/collection teams and the central fleet team, ensuring a smooth customer experience and professional handovers.

The role involves preparing vehicles for customers, delivering where required, and maintaining accurate rental documents and safety standards. A proactive, team‑oriented attitude is essential.

Qualifications

• Full, valid clean driving licence with a minimum of 4 years driving experience.
• Able to work as part of a small team.
• Clear verbal and written communication.
• Excellent organisational skills and attention to detail.
• Courteous, professional customer interaction.

Responsibilities

• Provide a high quality rental administration service to meet station needs.
• Assist in the accurate completion of all rental documents and in planning the delivery and collection of vehicles.
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation and report damage post rental.
• Uphold responsibility for vehicles, premises and customer safety.

Skills

Driving

Teamwork

Communication

Customer service

Time management

Job description

Would you like to be part of the Europcar team? We are looking for a Fleet Controller to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it's vital it's done efficiently and professionally. You'll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You'll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.,

• Provide a high quality rental administration service to meet station needs.
• Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.
• Responsibility, vehicles, premises and customer safety.
  A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Ability to work as part of a small team.
• Communicate clearly, verbally and in writing.
• A positive attitude and professional appearance.
• Enthusiastic, can respond positively to objections.
• Manages time effectively and completes tasks required.
• Ability to prioritise and remain organised when working under pressure.
• Attention to detail.
• Ability to work to procedures and follow instruction.
• Flexibility to working hours in line with business needs.
  Competitive Basic Salary
• Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Enhanced Maternity and Adoption Leave
• (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts
• Discounted hotel rates through the Accor Group after 12 months service
• Cycle2Work
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development
• forms part of current non contractual benefit offering