Fleet Control Specialist (6-month FTC/Secondment)

Motability Operations Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading mobility solutions provider is seeking a Fleet Control Specialist for a 6-month FTC in Bristol. In this role, you'll leverage your technical expertise to manage service costs while ensuring excellent customer service. The position emphasizes commercial awareness and teamwork in enhancing customer satisfaction while controlling expenses.

Benefits

Annual discretionary bonus

15% non-contributory pension

Life assurance at 4x basic salary

Employee Discount Scheme

Discounted car salary sacrifice scheme

Cycle to Work Scheme

28 days annual leave

Funded Private Medical Insurance

Qualifications

• High level of technical knowledge to assess repairs.
• Ability to manage queries with a focus on customer service.
• Strong commercial awareness and capability to prioritize workloads.

Responsibilities

• Managing vehicle service, maintenance and repair costs.
• Responding to customer and dealer queries effectively.
• Reviewing repair requests for accuracy and appropriateness.

Skills

Technical knowledge

Commercial focus

Customer service

Education

Understanding of epyx 1Link system

Job description

Fleet Control Specialist (6-month FTC/Secondment)

Join to apply for the Fleet Control Specialist (6-month FTC/Secondment) role at Motability Operations Ltd

Fleet Control Specialist (6-month FTC/Secondment)

1 week ago Be among the first 25 applicants

Join to apply for the Fleet Control Specialist (6-month FTC/Secondment) role at Motability Operations Ltd

About The Role

Motability Operations are currently recruiting for a Fleet Control Specialist to join our team in Bristol on a 6-month FTC/secondment. The role is required to form part of the team who liaise with dealers to manage all in life service, maintenance, and repair costs for Motability Operations’ customers’ vehicles in life.

About The Role

Motability Operations are currently recruiting for a Fleet Control Specialist to join our team in Bristol on a 6-month FTC/secondment. The role is required to form part of the team who liaise with dealers to manage all in life service, maintenance, and repair costs for Motability Operations’ customers’ vehicles in life.

There are significant costs relating to the management of our customers’ vehicles through the period of their lease, and using technical understanding and knowledge, these need to be forensically controlled whilst not impacting the customer experience.

This is a very commercial role and savings made through your work will be identified and reported.

In This Role You Will Be

• Reviewing all requests for work from vehicle repair suppliers, using your technical knowledge to ensure MO are paying only for the correct repairs, at the appropriate cost, at the right time
• Answering customer/dealer queries via telephone and ensuring a first-class service is delivered at all times, with a commercial lens
• Ensure 1-Link requests are responded to with technical knowledge and commercial challenge in a timely manner
• Providing technical support to the whole company and it’s fleet and where necessary arbitrate between dealers, manufacturers and customers
• Collaborating and supporting other business areas where appropriate
  
  

About You

You possess a high level of technical knowledge, enabling you to accurately assess submitted repairs and maintenance requests. You are organised and capable of prioritising workloads to ensure targets are met. With a strong customer focus, you are committed to delivering exceptionally high levels of service within a commercial environment. You work effectively as part of a team, supporting your colleagues, and you analyse and sort data to inform decisions, maximizing satisfaction while minimizing spend. You maintain high levels of accurate performance even under pressure and can support new and ongoing business initiatives aimed at promoting an excellent customer experience within a cost control model. Additionally, you have strong commercial awareness and an interest in the wider fleet and leasing industry, with a desire to learn about external influences that could impact the in-life experience of our customers.

Minimum Criteria

• A detailed understanding of the epyx 1Link system
• Technical knowledge
• A strong commercial focus and the ability to provide evidence of balancing excellent customer service vs. a voracious appetite to provide value for money for the Scheme
• An understanding of how the MO Scheme operates in particular in-life processes and procedures
• You must have the ability to balance customer focus and commercial implications whilst implementing new ideas and different approaches
  
  

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care
  
  

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations Team Member, You Can Expect

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
  
  

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office
  
  

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving
  
  

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Motability Operations Ltd by 2x

Get notified about new Control Specialist jobs in Greater London, England, United Kingdom.

London, England, United Kingdom 2 weeks ago

Control Testing and Assurance (CTandA) Compliance Testing Specialist/Testing Lead Global Markets and Group Treasury

London, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 3 weeks ago

Head of Building Control - Complex & Commercial

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 5 days ago

Senior Software Engineer, Robotics & Microscope Control

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Trainee Recruitment Consultant- Earn £55k in year 1!

City Of London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 20 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

Romford, England, United Kingdom 2 days ago

Trainee Recruitment Consultant - Exceptional Opportunity! - Graduate

London, England, United Kingdom 1 month ago

Senior Consultant - Taxonomies, Process, Risk and Control

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Internal Audit, Quantitative Analytics Group, Director (AVP equivalent)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Reinsurance Financial Reporting and Controls Manager

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 month ago

City Of London, England, United Kingdom 1 week ago

Hammersmith, England, United Kingdom 6 days ago

Associate Consultant: Business Intelligence (Danish, Norwegian or Swedish)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

City Of London, England, United Kingdom 5 days ago

London, England, United Kingdom 3 weeks ago

AI/ML Architect - NLP, Graph and Risk Intelligence

London, England, United Kingdom 6 days ago

Assistant Facilities Manager Operations & Projects

London, England, United Kingdom 1 week ago

Student Recruiter (Commission-Based Only)

Ilford, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.