Fleet Administrator

Fish Brothers; Swindon; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension

Staff discount

Cycle to work

Healthcare cash plan

Birthday leave

Life assurance

Maternity/Paternity policies

Staff referral schemes

Job summary

Fish Brothers in Swindon is seeking a Fleet Administrator to join the Fleet Hub team. You will ensure fleet orders are checked and executed with precision from enquiry to delivery, while liaising with customers by phone at all stages. You will handle fleet packs, CRM data, and coordination with delivery agents to meet SLA expectations.

Role requires strong administration experience, good GCSEs, and the ability to multitask in a busy environment. Monday to Friday, 40 hours.

Qualifications

• Experience working within an administration or sales support function.
• Customer handling experience with a customer 1st approach
• Good level of general education - GCSE English and Maths and ideally A-Levels or equivalent

Responsibilities

• Check and process fleet orders from enquiry to delivery with precision.
• Liaise confidently with customers by phone before, during and after orders.
• Maintain Fleet CRM systems and data entry for Fleet Department.
• Order fleet packs from suppliers and manage supplier agreements.
• Coordinate delivery with delivery agents and ensure handover checks and documentation are prepared.
• Support Fleet Department with timely and accurate workload management.

Job description

Salary £26,510 to £30,000 per annum, depending on experience

Closing Date 31/08/2026

Salary £26,510.00 to £30,000 depending on experience, 23 days holiday plus statutory bank holidays (rising to 27 days with length of service), birthday leave, contributory pension scheme, staff discount on products and services, cycle to work scheme, employee and customer referral schemes, Healthcare Cash Plan, enhanced Maternity and Paternity policies and life assurance (last 4 subject to a qualifying period).

Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With over 75 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.

Due to the high levels of fleet activity at our newly opened Fleet Hub, at Westmead Industrial Estate we are looking for a Fleet Administrator to join the team. You’ll be an integral member of the fleet department working with the team ensuring that all fleet orders are checked and made with precision and that you provide effective assistance from point of enquiry to delivery. You will have the opportunity to work across a number of innovative car manufacturers in this role.

The ability to liaise confidently with customers on the phone, prior, during and after the order is essential.

After the vehicles have arrived at the dealership, you will primarily be responsible for ensuring the vehicles are processed through the preparation stages and that all requirements from the lease company are met, in a timely efficient manner and maintaining our SLA’s with our partners.

You will be responsible for ordering fleet packs from our suppliers and maintaining a process that ensures all our supplier agreements are maintained.

You will work within a knowledgeable Fleet Logistics team, Senior Fleet Administrator and Fleet Sales Manager to make sure that we have booked the necessary delivery agent and that all hand over checks and documentation are prepared.

Maintaining our Fleet CRM systems and data entry will be required to assist the Fleet Department.

This is a role that requires the job holder to carry out their responsibilities in a timely and accurate manner so time management and the ability to proactively prioritise your workload is essential. Co-ordination and organisation will be vital to this role and therefore candidates will be able to multitask without reducing the levels of customer service provided to either the end customer or the lease company.

Previous office administration experience would be desirable and an understanding of IT software, including Excel and other platforms.

This a Monday to Friday position, working 40 hours per week.

Criteria required:

• Eligibility to work in the UK
• A full UK driving licence, with less than 7 points
• Flexibility to work hours required to carry out the role effectively and to travel to training sessions.

Qualifications and experience required

• Experience working within an administration or sales support function
• Customer handling experience with a customer 1st approach
• Previous Automotive experience preferable, but not essential
• Good level of general education - at least GCSE English and Maths and ideally A-Levels or an equivalent qualification

Skills and behaviours needed

• Analytical and numerical skills
• Attention to detail is key to this role
• Ability to build and maintain effective relationships
• Confidence and ability to talk to contacts internally and externally, at all levels
• Ability to work unsupervised and as part of a team
• Fleet knowledge desirable but ability to learn the complexities quickly is essential

Diversity, Equity & Inclusion

At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.

We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.

If you require any reasonable adjustments during the recruitment process, please let us know and we’ll do our best to accommodate your needs.

Registered Address: Ashworth RoadSwindonSN5 7UZ

VAT No. 618149337

Company Name: Fish Brothers (Swindon) Limited

Company Number: 2583215

RFC: 706125

Fish Brothers (Swindon) Ltd is authorised and regulated by the Financial Conduct Authority. FRN: 706125. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. We typically receive a fixed commission calculated by reference to the vehicle age, model or amount you borrow, for introducing you to a lender but this does not affect the interest you pay on the agreement, which is set by the lender.

For the sale of general insurance, Fish Brothers (Swindon) Limited (706125) is an Appointed Representative of Automotive Compliance Ltd (FRN 497010), which is authorised and regulated by the Financial Conduct Authority). Automotive Compliance Ltd’s permissions as a Principal Firm allows Fish Brothers (Swindon) Limited to act as an agent on behalf of the insurer for insurance distribution activities only.