Flagship Store Director (Luxury Furniture)

JR United Kingdom; Wolverhampton; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading luxury furniture brand is seeking a Flagship Store Director in Wolverhampton to lead their retail operations. This role requires exceptional luxury retail expertise and a commitment to delivering high-end client experiences. The candidate will manage a team, track sales performance, and enhance brand representation through events and strong client relationships.

Qualifications

• Extensive experience in luxury retail management.
• Proven track record in client relationship building.
• Strong leadership and coaching skills.

Responsibilities

• Deliver immersive luxury retail experiences and lead trade sales.
• Manage team development, store operations, and events.
• Monitor KPIs and manage commercial strategies effectively.

Skills

Luxury Retail Expertise

Client Relationship Management

Aesthetic Sensibility

Team Leadership

Commercial Acumen

Operational Excellence

Event Management

Tools

CRM Tools

Job description

Job Title: Flagship Store Director (Luxury Furniture), Wolverhampton

Client:

Dweet

Location:

Wolverhampton

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

A Flagship Store Manager for a luxury home décor brand must bridge high-end retail and professional trade, delivering exceptional client experiences and driving sales. The leader should embody the brand’s aesthetic and lead strategically and operationally.

1. Luxury Retail Expertise (B2C)
   • Deliver an immersive boutique experience aligned with the brand
   • Greet clients and create memorable luxury experiences
   • Oversee product presentation and showroom layout
   • Lead team outreach via channels like WhatsApp and live chat
   • Coordinate seasonal displays with VM and Retail Manager
   • Develop trade partnerships with interior designers and architects
   • Host showroom presentations and trade events
   • Track and grow trade sales, building project relationships
2. Clienteling & Relationship Building
   • Utilize CRM tools for long-term client relationships
   • Lead outreach campaigns and events to deepen engagement
   • Handle service issues discreetly to ensure loyalty
3. Aesthetic & Product Sensibility
   • Maintain high visual merchandising standards
   • Advise clients with a design-savvy approach
   • Collaborate on showroom layouts and installations
4. Team Leadership & Coaching
   • Manage, mentor, and train the team
   • Foster a high-performance culture
   • Manage staff schedules and resolve personnel issues
5. Commercial Acumen
   • Monitor sales performance and KPIs
   • Manage inventory and commercial strategy
   • Generate monthly sales and footfall reports
6. Operational & Visual Excellence
   • Oversee daily store operations
   • Maintain showroom standards
   • Manage stock transfers and logistics
7. Event Management & Brand Representation
   • Plan and lead store events and networking activities
   • Represent the brand at cultural and industry events
   • Engage with local venues, galleries, and design peers
   • Integrate digital tools for remote consultations
   • Collaborate with PR, e-commerce, and social media teams
   • Support omnichannel sales transition
   • Handle VIP clients and trade professionals with professionalism
   • Resolve conflicts with empathy and discretion