Flagship Skincare Specialist

Trinny London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading beauty brand as a Skincare Specialist at Trinny London. This role focuses on delivering exceptional customer service through expert skincare knowledge, conducting personalized appointments, and achieving sales targets. The position offers a collaborative environment with a commitment to diversity and inclusivity, alongside competitive benefits.

Benefits

Company discount (50%) for employees

Competitive commission structure

Summer and festive celebrations (T-Parties)

Rewards and Recognition Scheme for length of service

Qualifications

• Highly skilled skincare enthusiast.
• KPI and results-driven.
• Exceptional selling skills.

Responsibilities

• Perform advanced skincare techniques including skin analysis and face massage.
• Conduct personalized appointments and deliver masterclasses.
• Identify sales opportunities and meet sales targets.

Skills

Skincare knowledge

Customer service

Sales skills

Communication

Team collaboration

Job description

Position: Skincare Specialist

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent, and we all wear yellow together.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role: Skincare Specialist

As a brand representative, you will maintain a professional appearance and provide positive, approachable interactions with customers and colleagues. Your role focuses on delivering exceptional customer service and retail excellence by leveraging expert skincare product knowledge and your experience handling smooth operations.

1. Have advanced techniques, including skin analysis, face massage, and skincare application, with the confidence to cater to diverse customer needs. Have a comprehensive understanding of our skincare products, ingredients, and their effects on different skin types.
2. Conduct personalized appointments utilizing Match2Me, building relationships, and bringing the Trinny London journey to life by proactively addressing customer requirements and engaging with them throughout their experience.
3. Deliver masterclasses demonstrating skincare trends, practices, and applications.
4. Seek sales opportunities by engaging with customers on the shop floor, during appointments, and at masterclasses.
5. Meet and exceed sales targets by actively promoting and selling makeup and skincare products through cross-selling and upselling, both individually and with your team.
6. Ensure the skincare section is well-organized, clean, visually appealing, and sanitized to meet health and safety standards.
7. Implement and maintain attractive displays to highlight featured products and promotions.
8. Collaborate with team members to achieve retail goals, support colleagues, and share your expertise in makeup.
9. Work with the education and training team to continually offer top skincare advice and services to customers and team members.
10. Conduct coaching sessions on skincare, ingredients, benefits, concern analysis, and routine building, in line with training.
11. Participate in training for new skincare product rollouts.
12. Identify skill gaps and communicate with the training team and management to support team development.
13. Adhere to company policies and procedures, ensuring compliance.
14. Maintain punctuality, reliability, and embody Trinny London’s values.

About You

• Highly skilled skincare enthusiast
• KPI and results-driven
• Confident and engaging
• Exceptional selling skills
• Excellent communicator, collaborator, and team player
• Passionate about skincare and customer service excellence
• Enthusiastic about sharing knowledge and supporting colleagues
• Able to identify key performance behaviors and competencies within the team
• Strong prioritization and organizational skills

We welcome anyone interested in Trinny London! While relevant skills are useful, we’re always eager to hear from ambitious individuals seeking their next challenge.

Our benefits include:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and friends/family (40%) after probation
• Competitive commission structure
• Summer and festive celebrations (T-Parties)
• Rewards and Recognition Scheme for service milestones

Equal Opportunities

We celebrate diversity and champion inclusivity, giving everyone a chance to be their best. We are committed to equality and welcome applicants from all backgrounds, perspectives, ideas, and experiences.

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