Flagship Luxury Retail Team Manager — Elevate Experience

BoF Careers; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Burberry on Regent Street is seeking a Team Manager to support the Store Director and fellow Team Managers in driving category performance and delivering an exceptional Burberry experience. You will lead and develop the sales team through hands-on coaching and real-time feedback, ensuring brand standards are woven into every client interaction.

The role requires a proven track record in premium or luxury retail, a customer-centric leadership style, and the ability to thrive in a fast-paced

Qualifications

• Experience leading teams within a fast paced premium or luxury retail environment.
• Ability to drive category performance and sales outcomes.
• Confident in coaching others in real time with a people-centered leadership style.
• Passionate about delivering exceptional customer experiences and building long-term client relationships.

Responsibilities

• Partner with management to drive category performance and commercial results.
• Lead, motivate and supervise the sales team on the shop floor to deliver elevated customer experiences.
• Drive sales through active floor presence and real-time coaching.
• Role model Burberry Behaviours and embed brand values in daily working life.
• Support talent development through regular feedback and performance conversations.
• Contribute to a positive, inclusive and high-performing Regent Street team.

Skills

Team leadership

Commercial mindset

Coaching in the moment

Customer experience

People development

Adaptability

Brand values

Job description

Burberry on Regent Street is seeking a Team Manager to support the Store Director and fellow Team Managers in driving category performance and delivering an exceptional Burberry experience. You will lead and develop the sales team through hands-on coaching and real-time feedback, ensuring brand standards are woven into every client interaction.

The role requires a proven track record in premium or luxury retail, a customer-centric leadership style, and the ability to thrive in a fast-paced