Fixed Term Product & Technical Support Specialist

Bose; Chatham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Produkt- und technischen Support-Spezialisten, der Kunden aus der ganzen Welt hilft, das Beste aus ihren Bose-Produkten herauszuholen. In dieser spannenden Rolle werden Sie mit Kunden interagieren, technische Probleme identifizieren und Lösungen anbieten, während Sie eine außergewöhnliche Kundenbetreuung gewährleisten. Bose bietet umfassende Schulungen, um sicherzustellen, dass Sie schnell zum Experten werden. Wenn Sie leidenschaftlich daran interessiert sind, den Kundenservice auf ein neues Niveau zu heben und Teil eines vielfältigen Teams zu werden, ist diese Gelegenheit genau das Richtige für Sie.

Benefits

Umfassendes Schulungsprogramm

Wettbewerbsfähige Gehälter

Umfangreiches Leistungspaket

Qualifications

• Erfahrung im Kundenservice ist von Vorteil, aber nicht zwingend erforderlich.
• Leidenschaft für legendären Kundenservice und Problemlösung.

Responsibilities

• Unterstützung von Kunden bei der Lösung von Problemen mit Bose-Produkten.
• Engagement für die Bereitstellung eines legendären Kundenerlebnisses.

Skills

Kundenservice

Technische Problemlösung

Kommunikationsfähigkeiten

Education

Abschluss in einem relevanten Bereich

Tools

CRM-Software

Technische Support-Tools

Job description

Job Description

Helping people reach their fullest human potential — so they can feel more, do more, and be more.

At Bose, we’re obsessed with performance — on what matters most: The little details that make a big difference and the big details that astonish.

Because at Bose, we’re compelled to push things forward. We need to make things better.

As a Product and Technical Support Specialist, you will be helping our customers from all over the world get the best from their Bose products by troubleshooting their problems and guiding them through how to solve them.

From start to finish your day will be about engaging with our customers and making sure we are giving them the legendary Bose customer experience that they have come to know and love from us over the years. Using a variety of different tools and resources, you will help quickly identify the cause of the problem and guide them through the process every step of the way.

At Bose, the customer is everything to us, but our employees are just as important too. We make sure you get all the training and support that you will need. From in-depth technical training to training on customer service and a whole host of other topics, you will be an expert in no time.

Our products are some of the best in the world, so we expect our people to be too. But that doesn’t mean you have to be the most technically minded person in the world. At Bose, we are an equal opportunities employer who embraces diversity and equality in the workplace.

If this sounds like you, then we want to hear from you!

A background in customer service or experience working directly with customers would start you on the right path but isn’t essential. We are looking for people who are passionate about giving legendary customer service and making our customers Bose fans for life.

Because all of our talented people work hard to help our customers, we provide a comprehensive benefits package to reward all of that hard work and commitment as well as offering competitive salaries.

Please note this is a fixed-term contract that will end February 2022, although we may have opportunities become available for successful candidates to transition to a permanent contract.