Fixed-Term Contract Helpdesk Assistant- Maternity cover 54 Hagley Road Office Based

BHSF Ltd; Birmingham; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Smart Casual Dress

Company Pension

Company Health Cash Plan

Life Assurance

On-site parking

Sick pay

Hybrid Working

Job summary

BHSF Ltd in the United Kingdom is seeking a Helpdesk Assistant for maternity cover, in a hybrid role combining office and home working. The role is full time and fixed term, offering 35 hours per week from 9am to 5pm, Monday to Friday.

You will handle inbound calls from new and existing policyholders and corporate clients, provide information on services, resolve queries, and assist with complaints, coordinating with internal teams for proactive service.

Qualifications

• Inbound call centre or customer service experience.
• Proven ability to handle queries and complaints professionally.
• Strong IT skills with Microsoft Outlook and basic admin abilities.

Skills

Inbound call centre experience

Customer service

Complaint handling

IT skills

Tools

Microsoft Outlook

Job description

Fixed-Term Contract Helpdesk Assistant- Maternity cover

Contact Centre

Full time

Fixed Term Contract

BHSF Ltd is looking for a Helpdesk Assistant that is passionate about delivering an excellent experience to our customers whilst giving first-class service. This is an exciting role for a confident customer-focused professional to join a successful and growing company. You will be part of The Contact Centre, which is the first point of contact for BHSF. The role will include dealing with inbound calls from new and existing policyholders alongside our corporate client base.

You will give information regarding the services that we offer, resolve queries and deal with some complaints whilst also liaising with our various departments to ensure a proactive service is delivered. This is a hybrid role where your time will be split between the office and home working. 35 hours per week working between 9am - 5pm Monday to Friday.

For more detail please click to view Job Description.

About us

BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee wellbeing at the heart of everything we do. Our services range from Employee benefits, employee support to health insurance. It doesn’t matter if a business has got 10 or 10,000 employees – we’ve got something to suit everyone. We’re super flexible, too. Meaning we can get the workforce the support they need, as soon as possible. By intervening early, we can help to keep employees at work and healthy. Friendly and down-to-earth, we’re always on your side. And because we’re a not-for-profit provider, your needs come first, every time.

About you

• As a successful candidate, you will be a highly motivated and resourceful Customer Service professional ideally with Inbound Call Centre experience. You will also have a background in providing exceptional customer experience and complaint handling.
• Minimum 12 months experience of working within a Contact Centre or Call Centre or customer service experience.
• Have excellent communication skills and have a high degree of professionalism. You will be proactive, driven, and comfortable advising our customers about the various products and services we offer.
• Possessing strong IT (Microsoft, Outlook etc) and administration skills, you will have the ability to organise and analyse workload to drive effective productivity.

Personal Qualities and Skills

• Building relationships with internal and external customers
• Interpersonal skills
• Empathy
• Work under pressure
• Self-Motivated
• Organisational skills
• Basic Office, Word, Excel and PowerPoint
• A lover of technology
• Eager to learn and develop
• Ability to understand detailed technical information
• A professional approach to work and demonstrate integrity and commitment

Additional Benefits

• Smart Casual Dress
• Company Pension
• Company Health Cash Plan
• Life Assurance
• On-site parking
• Sick pay
• Hybrid Working

BHSF is a leading profit for good health and wellbeing provider with a proud history dating back to 1873. We put employee wellbeing at the heart of everything we do. By helping employees with their physical, mental, and financial health, we can make a positive impact on workplace wellbeing. We also help individuals by getting them the support they need when they need it most. Our services range from employee benefits, employee mental health support to health insurances. It doesn’t matter if a business has got 10 or 10,000 employees – we have something to suit everyone. This means we can get people the support they need as soon as possible. By intervening early, we can help keep employees in work and healthy.

This is an exciting time to be joining us as we embark on a transformation programme that aims to ensure BHSF are one of the leading providers of health and wellbeing services for working people across the UK.

With employee wellbeing at the heart of everything we do, our teams at BHSF have the opportunity to decide where and when they work in a way that allows them to perform at their best.

As part of our commitment to maintaining a safe and secure working environment, we conduct comprehensive identity and Disclosure and Barring Service (DBS) checks on all prospective employees. Employment offers are contingent upon successful completion of these checks. Our recruitment team will notify candidates once the DBS checks are completed to arrange a formal start date.

£24,282.25 per annum

Hours

35

• 29 days annual leave (plus Bank Holidays) – pro rated for part time roles
• Balance time, allowing you to achieve the perfect balance between your personal and professional commitments
• Hybrid working
• Enhanced Maternity, Paternity and Adoption leave
• Health Cash Plan cover
• Holiday Purchase Scheme (up to 5 days per year)
• Connect and RISE app access
• Salary Sacrifice Scheme for big purchases
• Eye Health vouchers
• Colleague Emergency Support Fund 5 volunteer days per year
• Up to 10% employer matched pension contribution (6% matched at 3% auto-enrolment)
• Life assurance