Fixed Income Client Services Lead: Settlement & Automation

Susquehanna International; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

Susquehanna International in London seeks a leader to drive growth of Fixed Income Client Services, onboarding new clients, products and platforms, and delivering automation to scale the service.

You will own the settlement operations, risk controls and client relationships, collaborating with traders and technology to enhance efficiency and service delivery in a fast‑paced environment.

Qualifications

• 3rd level degree in business, finance or quantitative discipline.
• 4+ years in Fixed Income client services, settlements or middle office within a trading firm, bank, broker or asset manager.
• Proven track record of owning projects from definition to delivery.
• Strong understanding of cash bond and/or repo lifecycle including settlement, reconciliation and fails.
• Experience with custodians, CSDs/ICSDs, DVP settlement and market cut‑offs.
• Experience mentoring colleagues or leading workstreams; SQL/Python a plus.

Responsibilities

• Lead operational projects enabling Fixed Income client growth: onboarding clients, products, markets and platforms.
• Assess feasibility and efficiency of new business: settlement model, connectivity, funding and inventory.
• Define requirements, manage stakeholders, drive delivery across Operations, Technology, Sales and Trading.
• Develop scalable onboarding and straight‑through processing to reduce manual work.
• Own service standards: response times, query ageing and escalation with reporting for visibility.
• Act as senior escalation point for complex client, counterparty, settlement and custody issues.

Skills

Project ownership

Client focus

Analytical skills

Stakeholder management

SQL/Python

Education

3rd level degree (business/finance/quantitative)

Tools

SQL

Python

Job description

Susquehanna International in London seeks a leader to drive growth of Fixed Income Client Services, onboarding new clients, products and platforms, and delivering automation to scale the service.

You will own the settlement operations, risk controls and client relationships, collaborating with traders and technology to enhance efficiency and service delivery in a fast‑paced environment.