Five-Star Front-of-House Manager

Connaught Care Collection; St. Neots; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Pay enhancements for Bank Holidays

Free on-site meals

Free uniform

Free DBS check

Annual Pay Reviews

Continuous training and progression

Annual Health Checks

Life insurance up to 4X salary

Personalised financial well-being

24/7 GP access

Counselling sessions

Leave enhancements

Job summary

Connaught Care is seeking a refined Hospitality Manager to lead the bistro, bar and front-of-house experiences across our luxury care homes. You’ll oversee daily operations with a resident-first approach, delivering five-star service in a warm, elegant environment.

You will curate seasonal drinks and menus, grow a high-performing team, ensure immaculate presentation and lead events that celebrate residents and families alike. Join a culture that elevates hospitality as a philosophy.

Qualifications

• Experience in managing hospitality or front-of-house operations (in hotels, restaurants, care, or cruise ships a strong plus)
• A passion for great service and an intuitive understanding of what makes people feel seen, welcome and well cared for
• Excellent leadership skills—able to inspire, train and support a small-ish, high-performing team
• A natural eye for detail, from the shine on a glass to the tone of a welcome
• A flexible, can-do attitude and the ability to remain calm and elegant under pressure

Responsibilities

• Manage all daily operations of the bistro and bar area, ensuring a polished, welcoming, and resident-first environment
• Lead and support the hospitality team to deliver seamless table service, exceptional drinks, and memorable mealtime experiences
• Curate seasonal food and drinks offerings in collaboration with the culinary team
• Champion standards of cleanliness, presentation, and professionalism across all front-of-house areas
• Coordinate events, themed afternoons, cocktail hours and special celebrations to bring the space to life
• Build strong relationships with residents and their families, offering warm , attentive and personalised service
• Maintain stock control, order supplies, manage budgets, and report on performance with precision and flair

Job description

Connaught Care is seeking a refined Hospitality Manager to lead the bistro, bar and front-of-house experiences across our luxury care homes. You’ll oversee daily operations with a resident-first approach, delivering five-star service in a warm, elegant environment.

You will curate seasonal drinks and menus, grow a high-performing team, ensure immaculate presentation and lead events that celebrate residents and families alike. Join a culture that elevates hospitality as a philosophy.