Five-Star F&B Service Expert

Autograph Collection; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Life Assurance

Free meals at work

Gym and spa access

BenefitHub discounts

Marriott Discount Card

Cycle to work

Travel ticket loan

Employee Assistance Programme

Training and Development

Awards and recognition

St Pancras outlet discounts

Job summary

Autograph Collection, part of Marriott International, London, is seeking a Food & Beverage Service Expert to deliver exceptional luxury service to guests. You will interact with guests, assist with menu knowledge, and uphold brand standards in a fast-paced luxury setting.

The role emphasizes accuracy in service, professional appearance, and collaboration with kitchen and management. A minimum of 1 year in a similar luxury-hospitality role is preferred, with L2 Food Hygiene encouraged.

Qualifications

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in customer service.
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.

Responsibilities

• Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
• Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
• Proactively learning new menu items, beverage items and changes in service standards – you are welcome to take copies of menu’s etc off shift with you to be able to do this.
• Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
• Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
• Carrying out other duties that may be required by the F&B Management team.

Skills

Interpersonal skills

Communication skills

Attention to detail

Education

L2 Food Hygiene

Job description

Autograph Collection, part of Marriott International, London, is seeking a Food & Beverage Service Expert to deliver exceptional luxury service to guests. You will interact with guests, assist with menu knowledge, and uphold brand standards in a fast-paced luxury setting.

The role emphasizes accuracy in service, professional appearance, and collaboration with kitchen and management. A minimum of 1 year in a similar luxury-hospitality role is preferred, with L2 Food Hygiene encouraged.