Fitness Spa Receptionist

The Reynolds Group Ltd.; Sittingbourne; Hybrid; GBP 43,394,000 - 46,563,000; Part time

Benefits offered by this job

Discounted day passes

Discounted Treatments on the day

Discounted pre-booked treatments

Membership discounts

Welcome session with Fitness Pro

Use of gym and spa facilities

Free on-site parking

Job summary

The Reynolds Group Ltd. in Sittingbourne is looking for a part-time receptionist (24 hours per week) to join our team.

You will manage Reception, Customer Service and Spa Bookings, ensuring a smooth, high-standard visitor journey under the Head of Reception and Head of Member/Customer Experience Manager. Responsibilities include spa bookings, follow-ups on beauty treatments and spa day enquiries, high-conversion phone sales, weekly gym sales targets, handling complaints, memberships, and general

Qualifications

• Experience in sales and customer service is preferred.
• Availability for early mornings, late evenings and weekends.
• Excellent telephone manner and communication skills.
• Driving licence is required.

Responsibilities

• Complete Spa Bookings and ensure reservations are properly made.
• Collaborate with Regional Spa manager to follow up beauty treatments and spa day enquiries.
• Provide high quality spa tours and phone sales with strong conversion.
• Hit weekly Gym Sales targets using Club Prospecting Software.
• Record and escalate customer complaints to the appropriate manager.
• Drive membership sales through high-level tours and sign-ups.
• Make new member calls and perform general receptionist duties.

Skills

Customer service

Sales experience

Driving licence

Flexible hours

Job description

Job Type: 24 hours a week. Flexible work days.

Salary: £12.71 per hour

An exciting opportunity has come up to join our receptionist position at our Sittingbourne Fitness Spa. Working under our Head of Reception & Head of Member/Customer Experience Manager, you will be responsible for ensuring all aspects of Reception, Customer Service and Spa Bookings run smoothly, and ensuring all Spa customer and client visits to the club run to the highest standard whilst providing an excellent customer journey.

Job Specifications

• Complete Spa Bookings and ensure all reservations are properly made
• Working with our Regional Spa manager & Head of member/Customer Experience Manager to ensure that all beauty treatments and spa day enquiries are followed up regularly
• High quality spa tours and phone sales are always expected and be responsible for high conversion rates
• Complete weekly Gym Sales targets (Club Prospecting Software)
• Customer Complaints – ensure that all complaints received are recorded and immediately passed to Club GM or Head Therapist – Club Manager, Spa Manager or Head Therapist
• Membership sales – high level tours, sign ups.
• New member calls
• General receptionist duties

Requirements

• Previous experience within a similar role would be beneficial
• Have experience in sales
• Availability to work early mornings, late evenings and weekends
• Great customer service skills and outstanding telephone manner
• Driving Licence

• 50% off Day Pass for guest
• 50% off Treatments booked on the day
• 20% off Treatments pre-booked
• Membership and friends and family discounts
• 2x Welcome Session with Fitness Professional
• Use of gym and spa facilities
• Free on-site parking