Fitness Manager - Heston

Lampton Leisure Ltd; Hounslow; On-site; GBP 30,000 - 50,000; Full time

Job summary

Lampton Leisure Ltd is seeking a focused Fitness Manager to oversee daily operations in the fitness department. The role demands managing a team, providing high-quality customer experiences, and ensuring compliance with health and safety standards. This position promises substantial personal development and benefits while promoting a culture of inclusion and wellbeing.

Benefits

22 days holiday allowance plus bank holidays

Free GOLD gym membership

Enhanced Maternity and Paternity leave

Pension Scheme

Career Growth opportunities

Staff wellbeing perks including online GP access

Exclusive Discounts with Lampton Rewards

Refer a Friend Scheme with cash rewards

Qualifications

• Previous experience as a Fitness Manager required.
• Strong mentoring and development skills are crucial.
• Proactive with the ability to meet targets and deadlines.

Responsibilities

• Deliver an exceptional fitness experience and maintain equipment.
• Handle H&S incidents and conduct pool safety checks.
• Manage the fitness budget and achieve targets and KPIs.

Skills

Mentoring

Coaching

Communication

Customer Service

Team Management

Education

Level 2 fitness qualification or equivalent

First Aid at Work Qualification

National Pool Lifeguard Qualification (NPLQ)

Job description

Lampton Leisure is a community-focused organization dedicated to health and wellbeing. We understand that everyone's health journey is unique, and we offer a range of fitness and wellbeing facilities suitable for all levels of experience. Our mission is to provide inclusive, safe environments with supportive and expert advice for individuals of all ages, abilities, and backgrounds, ensuring an enjoyable customer experience across our leisure centres in West London.

Why Join Lampton Leisure?

• We are LLW employer, offering annual pay reviews
• 22 days holiday allowance, plus bank holidays
• Free GOLD gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Refer a Friend Scheme - earn up to £250 for each new employee referred
• Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As a Fitness Manager at Lampton Leisure, you will oversee the daily operations of the fitness department and team, ensuring a safe, enjoyable, and high-quality customer experience. You will conduct at least two duty manager shifts per week, manage team performance, set targets, and provide constructive feedback to support high standards.

You will also serve as a key holder, responsible for opening and closing the site during your shifts. Our sites operate from 6am to 10pm, so flexibility in working hours is required.

Key Responsibilities

• Deliver an exceptional fitness experience, ensuring equipment is well-maintained and staff are knowledgeable and supportive
• Perform duty manager duties, including opening and closing the site, handling H&S incidents, safeguarding concerns, and conducting pool safety checks
• Build and maintain excellent relationships with customers, handling complaints appropriately
• Review and improve fitness equipment, programs, and activities
• Manage the fitness budget, stock, and inventories
• Support the centre in achieving targets and KPIs
• Ensure compliance with health and safety procedures, addressing issues promptly
• Lead, coach, and develop the fitness team, keeping them updated on industry developments and promoting active lifestyles

Experience and Qualifications

• Previous experience as a Fitness Manager
• Minimum Level 2 fitness qualification or equivalent
• Ability to work towards or hold a First Aid at Work Qualification
• Ability to work towards or hold a National Pool Lifeguard Qualification (NPLQ)
• Proactive with the ability to meet targets and deadlines
• Strong mentoring, motivation, coaching, and development skills
• Excellent communication skills and a commitment to first-class customer service

We may interview suitable candidates before the closing date, and the job may close early if many applications are received. We recommend submitting your application promptly.

Diversity, equity, and inclusion are core values at Lampton Group. We are an equal opportunities employer and welcome applications from all qualified individuals, regardless of race, religion, sex, sexual orientation, age, disability, or other protected status. We are happy to support reasonable adjustments during the recruitment process.

Additional Information

This position is exempt under the Rehabilitation of Offenders Act 1974. Appointment is conditional upon a satisfactory DBS check, which helps ensure safer recruitment practices.