Fitness Manager - Heston

Lampton Leisure Ltd; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in West London is seeking a Fitness Manager to oversee the fitness department and ensure members receive exceptional service. The role includes management responsibilities, ensuring safety standards, mentoring staff, and contributing to the department’s performance targets. With attractive benefits like gym memberships and career growth opportunities, this position is perfect for someone passionate about fitness and customer service.

Benefits

22 days holiday allowance plus bank holidays

Free GOLD gym membership

Career Growth opportunities

Enhanced Maternity and Paternity leave

Exclusive Discounts with Lampton Rewards

Staff wellbeing perks including online GP access

Sustainability perks such as cycle to work

Qualifications

• Previous experience as a Fitness Manager required.
• Ability to meet targets and deadlines.
• Proactive in duties and customer service.

Responsibilities

• Manage day-to-day fitness department operations.
• Ensure safety during shifts and lead the fitness team.
• Optimize customer experience and manage complaints.

Skills

Excellent communication skills

Customer service

Team mentoring

Education

Level 2 fitness qualification or equivalent

First Aid at Work Qualification (desirable)

National Pool Lifeguard Qualification (NPLQ) (desirable)

Job description

Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure?

Job Advert
About Lampton Leisure

Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure?

• We are LLW employer, offering annual pay reviews
• 22 days holiday allowance, plus bank holidays
• Free GOLD gym membership
• Enhanced Maternity and Paternity leaveandPension Scheme
• Exclusive Discounts -save with Lampton Rewards and EE mobile offers
• Refer a FriendScheme -earn up to £250 for each new employee referred
• Staff wellbeing perks -online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks -cycle to work and electric car salary sacrifice scheme
• Career Growth –CPD training, structured development, and leadership opportunities

About the JobAs a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams’ performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards.

You will also be a key holder for the building and will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required.

Key Responsibilities

• Ensure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this
• Duty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift.
• Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate
• Continuously review fitness equipment, programmes and activities, developing and improving as required.
• Accountable for the fitness budget, stock takes and inventories
• Supporting the centre to achieve targets and fitness KPIs.
• Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
• Line management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle

Experience and Qualifications Required

• Previous experience working as a Fitness Manager
• Be a minimum of Level 2 fitness qualified or equivalent
• Ideally hold or be able to work towards a First Aid at Work Qualification
• Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ)
• The ability to meet set targets and deadlines, and be pro-active in your duties
• The ability to mentor, motivate, coach and develop team members and customers to achieve their potential
• Excellent communication skills and experience delivering first class customer service is also essential

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Important information:This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).