Fitness Instructor

Wave Active Limited; Lewes; On-site; GBP 21,000 - 32,000; Full time

Job summary

Wave Active Limited is seeking a Fitness Instructor to oversee gym operations, supervise the gym floor, and engage with members to support retention and goal achievement. The role covers coaching, programming, and member journey delivery across our centre.

You will deliver one-to-one and group sessions, ensure safety and technique, and contribute to promotions and events while maintaining a high standard of presentation and customer service.

Qualifications

• L2 Fitness Instructing (Essential)
• Experience (Essential)
• Similar work environment (Essential)

Responsibilities

• Motivate and support customers to increase retention and help them achieve their goals.
• Carry out gym appointments and deliver member journey including Welcome Workouts, Personal Plans and Plan reviews.
• Provide advice on equipment safety and correct exercise technique.
• Deliver gym floor group training sessions and workshops as required.
• Create content for websites and social media platforms (images and video).

Skills

L2 Fitness Instructing

Experience

Similar work environment

Tools

MS Office

Job description

Undertake all functions involved in the daily operation and service delivery within Gym. This includes providing supervision of the gym floor, undertaking various gym appointments including gym programming, reviews, floor-based coaching and a high level of engagement and connection to actively recruit and retain members. As a Fitness Instructor you will be required to deliver the highest quality service throughout the Centre by inspiring and motivating customers, to increase retention and provide guidance as well as support to ensure customers achieve their goals.

Main Duties

• To motivate and support customers to increase retention and support customers to achieve their goals.
• To carry out gym appointments and deliver our member journey, including Welcome Workouts, Personal Plans and Plan reviews.
• Provide advice and guidance to customers to ensure they use equipment safely and adopt the correct exercise technique.
• Deliver gym floor group training sessions as required (cross site if/when required)
• Deliver gym floor workshops as required (cross site if/when required)
• Create and promote in centre gym challenges to engage customers.
• To actively participate in the membership sales process by making customers aware of the benefits of membership and group exercise participation.
• To meet agreed performance KPI targets set by the Operations Manager.
• Create content for websites and social media platforms in the manner of images and video material.
• To assist the Operations Management Team in organising special events, program development and promotions when required.
• To ensure that the gym is maintained in a clean, safe, hygienic and tidy condition during your hours of supervision.
• Following & adhering to site checklists.
• To carry out appropriate maintenance checks and follow procedures to ensure kit is back in working order as soon as possible.

General

• To wear the uniform provided by the centre and always adopt a high level of presentation.
• To comply with health and safety processes and procedures.
• Attend training sessions and team meetings as and when required.
• Various administration tasks as and when required.

Qualifications

• L2 Fitness Instructing (Essential)
• Experience (Essential)
• Similar work environment

Specialist Knowledge / Skills

• Genuine interest in health and fitness
• After training, to be able to undertake preventative maintenance on equipment
• Knowledge of behaviour change and goal setting
• Communication skills (verbal and written)
• Computer competent, MS Office software and email

Disposition

• Customer focused
• Great communicator
• Driven and enthusiastic
• Passions in health & wellbeing
• Creative and intuitive
• Empathetic
• Pro‑active & good organisation
• Team Player but also a good leader
• Listening skills