Fitness Coach & Member Experience Lead

Village Hotels - Coventry - Leisure; Coventry; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Complimentary health and wellness

Discount on overnight stays

Family discounts

Food & drinks discount

Well-being benefits

Job summary

Village Hotels Coventry - Leisure is seeking a people-focused fitness enthusiast to lead member experiences, deliver classes and supervise facilities. You’ll welcome newcomers, provide orientations, and help maintain high cleanliness and service standards across the leisure club.

The role emphasizes outstanding customer service, strong communication, and a friendly, proactive approach to member engagement within a dynamic hotel leisure environment.

Qualifications

• A passion for hospitality, leisure and fitness, with strong member relationship skills.
• A personal training qualification and experience in a similar environment.
• Outstanding customer service with a focus on member satisfaction.
• Ability to work in compliance with company and legal guidelines for safety.

Responsibilities

• Welcome gym members with orientations and inductions.
• Deliver fitness classes and supervise pool area for cleanliness.
• Co-ordinate classes and maintain high standards throughout the club.
• Assist in creating a positive, engaging member experience.

Skills

People skills

Customer service

Communication

Team player

Education

Personal training qualification

Job description

Village Hotels Coventry - Leisure is seeking a people-focused fitness enthusiast to lead member experiences, deliver classes and supervise facilities. You’ll welcome newcomers, provide orientations, and help maintain high cleanliness and service standards across the leisure club.

The role emphasizes outstanding customer service, strong communication, and a friendly, proactive approach to member engagement within a dynamic hotel leisure environment.