Fitness Coach

JD Sports Fashion PLC; Wythenshawe; Híbrido; GBP 12.000 - 18.000; Jornada completa

Descripción de la vacante

JD Gyms is seeking a member experience advocate to create a welcoming environment for all visitors and members. You will engage with people on the gym floor, host tours, lead group classes and deliver inductions, while upholding JD Gyms brand standards and safety guidelines.

You will also support joining processes, maintain club standards, and help monitor service delivery through member feedback and data analysis.

Formación

• Passion for fitness, health and helping people.
• Able to adapt communication to different members.

Responsabilidades

• Engage with members on the gym floor to place member experience at the heart of all actions.
• Deliver welcoming prospective member tours in line with JD Gyms brand standards.
• Lead engaging and inclusive group exercise classes.
• Conduct member inductions to explain facilities and services.
• Support prospective members with joining JD Gyms as required.
• Perform club standards checks with accurate record-keeping.

Conocimientos

Customer service

Brand ambassador

Group exercise delivery

Flexibility

Educación

Level 3 Personal Trainer (EQF 4)

Descripción del empleo

Role overview:

As a member of the JD Gyms team, you will play an important role in creating a positive and welcoming experience for members during every visit. Through member engagement, gym inductions, group exercise classes and maintaining high club standards, you will help deliver an exceptional member experience.

Responsibilities:

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills and Experience:

• Has a passion for fitness, health, wellbeing and helping people
• Representative of, and embodies, the JD Gyms brand standards and values
• Enthusiastic and open to learning
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.
• Level 3 (EQF Level 4) Personal Trainer qualified