Fitness Coach

JD Sports Fashion PLC; Batley; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

JD Gyms is seeking a proactive member experience ambassador to engage with members on the gym floor, deliver tours for prospective members, and lead group exercise sessions. You will conduct inductions, assist joining, and help maintain club standards and cleanliness in line with brand policies.

The role emphasises excellent customer service, adaptability in communication, and teamwork to support the local community and members’ wellbeing. Training and development are encouraged.

Qualifications

• Passion for fitness, health, wellbeing and helping people.
• Bodies JD Gyms brand standards and values.
• Enthusiastic and open to learning.
• Adapt communication to meet member needs.
• Open to feedback and continuous development.
• Understands importance of a great member experience.
• Flexible in hours and availability.
• Team player with colleagues and communities.

Responsibilities

• Engage with members on the gym floor to prioritise their experience.
• Deliver welcoming tours for prospective members according to brand.
• Lead engaging and inclusive group exercise classes.
• Provide member inductions and onboarding.
• Assist prospective members with joining JD Gyms.
• Conduct club standards checks and document results.
• Provide ad hoc support to members when needed.
• Maintain high cleanliness and brand standards.
• Ensure safety and compliance with health & safety actions.
• Monitor service delivery via feedback and data.
• Work safely following company policies and laws.
• Support energy efficiency and waste management efforts.
• Analyse and present key data to back new ideas.

Skills

Fitness & wellbeing

Brand standards

Enthusiastic learner

Adaptive communication

Feedback-oriented

Team collaboration

Education

Level 3 Personal Trainer (EQF 4)

Job description

Role overview:

As a member of the JD Gyms team, you will play an important role in creating a positive and welcoming experience for members during every visit. Through member engagement, gym inductions, group exercise classes and maintaining high club standards, you will help deliver an exceptional member experience.

Responsibilities:

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills and Experience:

• Has a passion for fitness, health, wellbeing and helping people
• Representative of, and embodies, the JD Gyms brand standards and values
• Enthusiastic and open to learning
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.
• Level 3 (EQF Level 4) Personal Trainer qualified