Fitness Coach

JD Sports Fashion PLC; Gloucester; Remote; GBP 12,000 - 18,000; Full time

Job summary

JD Gyms in Gloucester is seeking a proactive member experience ambassador. You will engage with members, deliver inductions, run group classes, and assist prospective members with joining, all while upholding brand standards and safety policies.

You will work as part of a collaborative team, flexible in hours, and committed to delivering exceptional service to local communities.

Qualifications

• Passion for fitness, health and wellbeing; helping people.
• Represent JD Gyms brand standards and values.
• Enthusiastic, open to learning and adaptable with members.
• Able to tailor communication to diverse members.
• Open to feedback and continuous development.
• Understand importance of delivering a great member experience.
• Flexible in hours and collaborative in a team.
• Level 3 Personal Trainer qualification is essential.

Responsibilities

• Engage with members on the gym floor to prioritise member experience.
• Deliver welcoming tours for prospective members in line with brand standards.
• Lead and deliver group exercise classes.
• Conduct member inductions with clear information.
• Assist prospective members with joining JD Gyms as needed.
• Perform club standards checks and record results accurately.
• Provide ad hoc support to members on request.
• Maintain high club cleanliness and safety standards.
• Uphold JD Gyms brand standards and safety policies.
• Monitor service delivery through feedback and performance metrics.
• Work safely following company policies and health and safety requirements.
• Support energy efficiency and waste management initiatives.
• Analyse and present data to back new ideas or developments.

Skills

Passion for fitness

Brand values alignment

Enthusiastic and learning minded

Adaptable communication

Open to feedback

Great member experience

Team player

Level 3 Personal Trainer

Education

Level 3 (EQF Level 4) Personal Trainer qualification

Job description

Role overview:

As a member of the JD Gyms team, you will play an important role in creating a positive and welcoming experience for members during every visit. Through member engagement, gym inductions, group exercise classes and maintaining high club standards, you will help deliver an exceptional member experience.

Responsibilities:

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills and Experience:

• Has a passion for fitness, health, wellbeing and helping people
• Representative of, and embodies, the JD Gyms brand standards and values
• Enthusiastic and open to learning
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.
• Level 3 (EQF Level 4) Personal Trainer qualified