First Line Manager - Customs Administration

DHL Germany; Rugby; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a First Line Manager / Team Leader, where you will play a crucial role in managing a dynamic team. This position involves training and developing staff, maintaining strong customer relationships, and ensuring the team meets key performance indicators. With a commitment to health and safety, you will lead your team through various challenges, including customs documentation and customer service demands. Enjoy competitive pay and a range of benefits while being part of a global leader in supply chain management. This is your chance to make an impact in a supportive and inclusive environment.

Benefits

Free confidential 24/7 GP service

Discounts on retail and gym

Affordable loans

Enhanced pension scheme

24/7 employee support service

Qualifications

• Previous experience in a supervisory or management role.
• Strong customer service and relationship management skills.

Responsibilities

• Train and develop team members to meet customer needs.
• Manage team performance and achieve KPIs.
• Act as the first point of escalation for issues.

Skills

Team Leadership

Customer Relationship Management

Administration

Computer Literacy

Motivational Skills

Job description

Grade:

N

Contract Type:

Permanent (Full-Time)

Shift patterns:

37.5 Hours between 0800 - 1800, Monday to Friday

Location:

Rugby, CV23

DHL, an award-winning leading supply chain business, is seeking an experienced First Line Manager / Team Leader to play a vital role managing a small team, providing support, and escalation for the customer.

WHAT DOES THE ROLE ENTAIL?

As part of your duties, maintaining excellent health and safety practices, you will:

• Train, develop, and support the team with the fluidity needed for the changing needs of the customer, including Brexit / Customs documentation.
• Maintain strong and effective relationships with both customers and team members.
• Achieve contractual daily, weekly, and monthly KPIs.
• Manage the team through succession planning, development, coaching, and training.
• Provide issue resolution and act as the first point of escalation for the team.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience, but don't hesitate to apply if you don't tick every box— we're great at spotting talent and potential in everyone:

• Previous supervisor/management experience.
• Customer relationship/service experience.
• Experience in administration, preferably customs administration.
• Computer literacy.
• Ability to lead and motivate.

WHY CHOOSE US?

Along with competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service.
• Hundreds of discounts (including retail, childcare, and gym).
• Affordable loans and an enhanced pension scheme.
• 24/7 employee support service for you and your family, with access to free counselling and more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We ensure our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in supply chain management, keeping the world moving. Our teams work across industries including retail, automotive, healthcare, and more, to deliver for our customers.