First Line Manager

Dixons Carphone; Tonbridge and Malling; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading company is seeking a First Line Manager for their Customer Service Centre. This role involves overseeing operations, coaching teams, and ensuring exceptional customer service. The ideal candidate will have strong leadership skills and experience in logistics, with opportunities for growth and career development.

Benefits

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

Qualifications

• Proven experience of leading teams with various leadership styles.
• Track record of developing teams to achieve customer-focused results.
• Experience in logistics or transport environment preferred.

Responsibilities

• Oversee site operations and manage team performance.
• Motivate delivery drivers and warehouse teams to meet targets.
• Ensure health and safety policies are adhered to.

Skills

Leadership

Communication

Organizational Skills

Job description

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Location- Snodland Customer Service Centre
Permanent
Full Time
Shift Pattern – Over 7 days / 39 Hours a week
Salary- Up to £34000

At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Join us as a First Line Manager and you'll be making the magic happen in our Customer Services Centres. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.

Role overview:

As part of this role, you’ll be responsible for:

• Overseeing the running of the site, staffing and other resources
• Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
• Providing regular and consistent performance feedback
• Working closely with other internal/external departments to ensure smooth-running operation
• Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
• Creating a safe working environment, adhering to health and safety policies

People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.

You will need:

• Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
• A track record of developing teams to achieve customer-focused results
• Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
• Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
• Ideally, experience working in a logistics or transport environment

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:

● Performance related bonus
● Product discounts on the latest tech
● A range of wellbeing initiatives

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.