First Line Manager

Kühne + Nagel (AG & Co.) KG; Shrewsbury; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Wellbeing resources

Employee discounts

Job summary

Kühne + Nagel (AG & Co.) KG in Telford is seeking a driven First Line Manager to lead day-to-day operations, ensuring performance, productivity and service levels meet customer expectations. You will manage and develop a team of Team Leaders, Warehouse Operatives and Administrators, driving safety, quality and continuous improvement across the operation.

Join a fast-paced, supportive logistics environment where your leadership and focus on results will make a real impact on customer satisfaction

Qualifications

• Logistics management experience in a large fast-moving environment is desirable.
• Strong warehouse system experience and leadership qualities.
• Financial and strategic acumen with a track record of delivery.
• Drive for continuous improvement and effective stakeholder management.
• Knowledge of health and safety practices and ability to lead by example.
• Experience meeting targets and influencing cross-functional teams.

Responsibilities

• Lead day-to-day operations and ensure service levels meet customer expectations.
• Manage and develop Team Leaders, Warehouse Operatives and Administrators.
• Plan resources and drive continuous improvement across the operation.
• Conduct management briefs and handle absence/discipline as required.
• Promote a safe, compliant and high-performing work environment.
• Engage in training and competency management to meet requirements.

Skills

Logistics management

Warehouse systems

Leadership

Financial & strategic management

Continuous improvement

Influence & negotiation

Health & safety

Target achievement

Excel/Outlook/Word

Tools

JDA/Red Prairie

Job description

Due to an internal move, we're looking for a driven First Line Manager to lead from the front at our Telford site. This is a key role where you'll take ownership of dayto day operations, ensuring performance, productivity, and service levels consistently meet customer expectations. You'll manage and develop a team of Team Leaders, Warehouse Operatives, and Administrators, creating a positive, highperforming environment focused on quality and efficiency.

You’ll be responsible for operational planning, resource allocation, and continuous improvement across your area, identifying opportunities to enhance processes and drive results. Strong leadership, clear communication, and a proactive approach are essential as you motivate your team and maintain high standards of safety, compliance, and performance.

If you’re an people manager with a passion for operations and delivering results, this is an excellent opportunity to make a real impact within a fastpaced, supportive logistics environment.

How you create impact

• Responsible for effective and efficient Operational Area Management as applicable and as required
• Conduct Management Briefs as required
• Undertake Absence / Discipline Management activities as required.
• create and maintain an environment that encourages employee participation and effective team working and ensuring employees are involved in the success of the operation through continual feedback and positive communication.
• Undertake effective Resource Utilisation, Planning and Management activities as required
• Manage Staff Training and Competency to ensure achievement of all requirements, on time and in full, including conducting training needs analysis.
• Maintain QSHE Boards and keep themup to date.
• Be an Ambassador for Quality and actively participate in continuous quality improvements, including driving changes in quality gates and culture

What we would like you to bring

• Logistics management experience in a large fast moving environment is desirable
• Strong warehouse system experience
• Leadership qualities including the ability to enthuse and motivate
• Financial and strategic management experience and commercial awareness
• Drive, determination and a track record in delivering continuous improvement
• Ability to influence, negotiate and deal with conflict successfully
• A strong knowledge of Health & Safety at work
• Experience of working to agreed targets
• Preferred experience (not essential) of JDA/ Red Prairie systems
• Intermediate PC Skills: Excel, Word, Outlook

What's in it for you

Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day. In return, you'll enjoy a competitive benefits package, including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service.

You’ll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally.

As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forcesfriendly employer and actively welcome applications from service leavers, reservists and veterans. We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers.

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.

Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks