First Line Manager

Kühne + Nagel; Broseley; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

26 days' annual leave

Pension scheme

Rewards & wellbeing programme

Job summary

Kuehne+Nagel is seeking a driven First Line Manager to lead from the front at our Telford site. You will own day-to-day operations, ensuring performance, productivity, and service levels meet customer expectations.

Lead a team of Team Leaders, Warehouse Operatives, and Administrators to create a high-performing environment focused on quality and efficiency. Responsibilities include operational planning, resource allocation, and driving continuous improvement across the area.

Qualifications

• Experience leading frontline managers in a fast-paced logistics environment.
• Strong knowledge of warehouse operations, safety, and quality standards.
• Proven ability to plan, allocate resources and drive continuous improvement.
• Effective communicator with the ability to motivate and develop teams.

Responsibilities

• Lead day-to-day operations at the site, ensuring performance and service levels.
• Manage and develop Team Leaders, Warehouse Operatives, and Administrators.
• Plan resources, monitor KPIs, and drive continuous improvement across operations.
• Maintain safety, compliance and quality standards while delivering on targets.

Skills

Leadership

Logistics

Team development

Health & Safety

Budget & Planning

JDA/Red Prairie

Excel

Tools

JDA/Red Prairie

WMS

Job description

Due to an internal move, we're looking for a driven First Line Manager to lead from the front at our Telford site. This is a key role where you'll take ownership of day to day operations, ensuring performance, productivity, and service levels consistently meet customer expectations. You'll manage and develop a team of Team Leaders, Warehouse Operatives, and Administrators, creating a positive, high performing environment focused on quality and efficiency.

You will be responsible for operational planning, resource allocation, and continuous improvement across your area, identifying opportunities to enhance processes and drive results. Strong leadership, clear communication, and a proactive approach are essential as you motivate your team and maintain high standards of safety, compliance, and performance. If you're an people manager with a passion for operations and delivering results, this is an excellent opportunity to make a real impact within a fast paced, supportive logistics environment.

How you create impact

• Responsible for effective and efficient Operational Area Management as applicable and as required
• Conduct Management Briefs as required
• Undertake Absence / Discipline Management activities as required.
• create and maintain an environment that encourages employee participation and effective team working and ensuring employees are involved in the success of the operation through continual feedback and positive communication.
• Undertake effective Resource Utilisation, Planning and Management activities as required
• Manage Staff Training and Competency to ensure achievement of all requirements, on time and in full, including conducting training needs analysis.
• Maintain QSHE Boards and keep them up to date.
• Be an Ambassador for Quality and actively participate in continuous quality improvements, including driving changes in quality gates and culture
• Logistics management experience in a large fast moving environment is desirable
• Strong warehouse system experience
• Leadership qualities including the ability to enthuse and motivate
• Financial and strategic management experience and commercial awareness
• Drive, determination and a track record in delivering continuous improvement
• Ability to influence, negotiate and deal with conflict successfully
• A strong knowledge of Health & Safety at work
• Experience of working to agreed targets
• Preferred experience (not essential) of JDA/ Red Prairie systems
• Intermediate PC Skills: Excel, Word, Outlook

Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day.

As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forces friendly employer and actively welcome applications from service leavers, reservists and veterans.

We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers.

• 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service.
• you'll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally.