First Line IT Support Technician | Onsite & Fast-Paced Role

Britannia Row Productions Limited; Weybridge; On-site; GBP 27,000 - 33,000; Full time

Job summary

Britannia Row Productions Limited in Weybridge, Surrey (KT13) is seeking a First Line IT Support Technician on a full-time, permanent basis. The role is onsite, 35 hours per week, with salary around £30,000 per year depending on experience.

You will work with the UK IT lead within a broader EMEA setup, providing hands-on support for Windows, Office 365, and related IT tasks. Strong problem-solving and communication skills are essential for daily duties and onboarding new staff.

Qualifications

• 1–2 years of real-life IT support experience with end users.
• Able to understand problems rather than just clicking through.
• Ability to meet tight deadlines and work efficiently.
• Knowledge of Windows and Microsoft Office / 365.
• Experience with Active Directory and Windows Server.
• Desirable: Cisco Webex, Meraki, and VMware familiarity.
• Confident communicator and strong team player.

Responsibilities

• Provide first line IT support for users (Windows, Office, end-user IT inquiries).
• Set up and deploy laptops and desktops.
• Keep track of assets and stock control.
• Perform basic troubleshooting and know when to escalate.
• Handle user/admin tasks in Active Directory.
• Support HR onboarding/offboarding and IT inductions for new starters.
• Assist with software rollouts across the organisation and coordinate changes.
• Maintain relationships with internal teams and external partners.

Skills

IT support experience

Problem solving

Communication skills

Time management

Calm under pressure

Teamwork

On-site work

Tools

Windows

Office 365

Active Directory

Windows Server

Cisco Webex

Cisco Meraki

VMware

Job description

Britannia Row Productions Limited in Weybridge, Surrey (KT13) is seeking a First Line IT Support Technician on a full-time, permanent basis. The role is onsite, 35 hours per week, with salary around £30,000 per year depending on experience.

You will work with the UK IT lead within a broader EMEA setup, providing hands-on support for Windows, Office 365, and related IT tasks. Strong problem-solving and communication skills are essential for daily duties and onboarding new staff.